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<br />5. <br /> <br />6. <br /> <br />7. <br /> <br />8. <br /> <br />9. <br /> <br />10. <br /> <br />11. <br /> <br />12. <br /> <br />. <br /> <br />. <br /> <br />Contractor shall adequately review and explain the civil rights and <br />complaint handling procedures and provide a signed copy of said <br />procedural letter in the participant's file. <br /> <br />Contractor shall provide participant services in accordance with the <br />training schedule and curriculum attached hereto as the program <br />narrative (Exhibit A). Neither the training schedule or curriculum <br />may be altered in any way during the term of this agreement, <br />without prior written approval given to contractor by the Santa Ana <br />Workforce Investment Board (WIB). <br /> <br />Contractor shall maintain daily, weekly, and monthly classroom and <br />internship training time and attendance records for all participants. <br />Copies of attendance records shall be placed in participant's file <br />upon completion of program. <br /> <br />Contractor shall maintain individualized counseling records and <br />shall make these records available for review and inspection upon <br />request by City staff. All such records shall remain otherwise <br />confidential and shall be kept in a form approved by City. <br /> <br />Contractor shall maintain the Individual Service Strategy (ISS) for <br />each participant from time of enrollment through and including <br />twelve (12) months after he/she is exited from the program. <br /> <br />Full completion of the program and its elements shall be defined as <br />and determined by individual participant attainment of the learning <br />objectives and demonstrated achievement of the standards for <br />evaluation listed in the training curriculum verified and approved by <br />the Santa Ana WIB. <br /> <br />Contractor shall provide each participant who attains full completion <br />of the program with a certificate of completion. Such certificate <br />shall serve as contractor's assurance to the City that the recipient <br />of said certificate has satisfied the conditions of full completion as <br />set forth in conditions identified in paragraph 5 above. <br /> <br />Contractor shall utilize instructional material at reading and <br />mathematics levels no higher than those levels required for entry <br />into those fields for which training is being offered. <br />