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• Insurance companies may be targeting certain zip codes for higher denial rates or different terms and conditions. • Local entitlement communities may have policies and programs that affect housing development, which may indirectly act as an impediment to fair housing choices. Actions to Address Identif<ed Impediments: During the 2003 -2004 report period the City undertook the following actions (on its own or in cooperation with regional partners) to address the impediments to fair housing choice identified in the regional Al: • The City continued to support education, counseling and enforcement services at an effective and responsive level. The Fair Housing Council of Orange County ( FHCOC) provided fair housing services to 1,534 Santa Ana households during the 2003 -2004 Program Year. Activities included: FAIR HOUSING COMMUNITY EDUCATION — On a regional basis, FHCOC conducted over 40 presentations averaging over 25 individuals at each one. FHCOC also published /distributed two fair housing newsletters, spoke at public meetings, and held training programs of 1 to 3 -hours duration for consumers and also for professionals in the housing industry, such as real estate agents, property managers, owners, and lending institution. FHCOC also held a region -wide, equal - housing opportunity theme contest, which was open to all Orange County 5t�' & 6t' grade classes. FAIR HOUSING ENFORCEMENT - Activities included responding to 259 housing discrimination complaints within the region, of which 21 involved Santa Ana. Responses included, as appropriate, investigation, testing, "portfolio testing" evaluation of the merits of fair housing claims, and when appropriate, conciliation and /or prosecution of meritorious housing discrimination cases. TENANT LEGAL ASSISTANCE — Provided legal assistance in 41 housing court actions within the region, which involved housing rights issues such as housing discrimination, substandard conditions, or retaliation for exercising a lawful right. HOUSING DISPUTE EVALUATION & RESOLUTION - Activities included assisting more than 10,669 regional - households to objectively evaluate 25,401 housing disputes. Of these, 3,689 issues were in Santa Ana. MEDIATION PROGRAM - Activities included addressing 264 community disputes in the region through mediation or conciliation, resulting in 65 resolutions. Certified mediators assisted housing providers /consumers to reach agreements about their disputes without litigation. ■ FHCOC received extensive training in fair lending laws and enforcement to ensure effective enforcement. FHCOC also conducted an analysis of the most recent HMDA data available and began enforcement activities to determine the most 0 19E -12 9/9/04