ALL CITY MANAGEMENT SERVICES, INC. 1 - 2005

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Project Experience ACMS is the largest and most experienced company providing School Crossing Guazd services in California. The most significant resources ALMS brings to the Santa Ana Crossing Guard Program is our wealth of supervisory and management experience and our commitment to integrity and safety. We have led the industry in developing industry standazds for safety, efficiency and training. We aze currently working with several cities and safety product manufacturers in piloting flexible removable street delineators to heighten the awazeness of motorist in school safety zones. Beginning in 1985 with four contracts, ACMS currently contracts with 112 entities including municipalities, school districts, schools and corporations. Our success and continued growth is the by-product of our commitment to safety and integrity. It is my personal belief that we carry the reputation of every municipality we service into each intersection everyday. From a management prospective this means integrity supersedes corporate profitability. In a very practical way this has simply translated into "doing the right thing" in the absence of any requirements or expectations of our clients. The Santa Ana Program benefits as we have translated 19 yeazs of experiences into our training. Over the past 19 yeazs we have had accidents, personal injuries, personnel misconduct, exercised poor judgment and suffered tragedies. Many of these circumstances have translated into policies, modified our procedures and training and affected the way we think about safety. Because we service diverse cultures and communities throughout California, what we previously assumed to be "common sense" has been translated into specific policies and instruction (see Employee Handbook- Personal Conduct, pp S-6 and Position Responsibilities, pp 2-3). ACMS also brings to the Santa Ana Program the breadth of experiences we gain from servicing over 1,600 different intersections each day. We continue to encounter new issues and problems that often dictate new procedures or policies. This variety also dictates that we maintain management flexibility in dealing with a unique or peculiaz issue a certain Crossing Guard may be faced with. We continue to learn and often from the people we serve. In the absence of significant information and industry specific Crossing Guard procedures, ACMS has referenced the CalTrans Traffic Manual, The Manual on Uniform Traffic Control Devices, sought out professionals and educators (see Operations Manager training) to assist in developing Crossing Guard training standazds and procedures. Technological advances and changes to the Manual on Uniform Traffic Control Devices have created opportunities for us to work with technology in increasing the level of awareness in school safety zones (see our "CROSSTAL%" publications lead articles). Noting the relatively high pedestrian fatality rate in Santa Ana, these resources could come to bear. 6