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4.4 Digital Evidence Management Proposer Support Profile: The volume of digital data that the Santa Ana Police Department will be required to acquire, secure, database, archive, and output will require a digital asset management system designed for a large agency implementation. Linear Systems DIMS® software v4.0 has that capability along with a proven history and installed base in small, medium, and large agencies. In addition, Linear Systems has the capability to customize DIMS® to the current requirements and future needs of the Santa Ana Police Department. Current customization projects in the DIMS® development calendar include a "Image Info" button for access to detailed metadata from the Canon digital cameras and a slide show option on the DIMS® Browser. All customization and upgrades will be offered at no additional charge. Linear Systems reserves the right to determine the final level and extent of customization. Linear provides a complete turn key solution including: Needs Analysis Cost JustificationAnalysis Two -Year Plan Site Spue Utilization Analysis Workdow Analysis Backuo Contineency Plan Policies and Procedures System assembly System installation and integration User training Administrator training Telephone technical support On-site technical support Software upgrades Warranty replacement Extended hardware warranties Extended on-site repair hardware warranties 4.4 Maintenance Agreement A One -Year On-site Maintenance A¢reement is included in the proposal for the Linear Digital Asset Management Solution. The option for 24/7/365 service response and on-site service is included. In addition, the option for a four-hour (4 hr.) maximum service response time is also included. A Second Year Depot Maintenance Agreement covering all hardware, software, and labor can be offered as an option along with an option for a Second Year On-site Maintenance Agreement. These options can be exercised anytime before the expiration of the first year warranty. Both of these options cover all Linear Digital Asset Management Solution equ�ment including servers, download stations, RAID arrays, PDD library, scanners, printers, and all DIMS hardware. An option for a second year warranty on the digital cameras and associated peripherals can be made available from Linear at additional cost. Options for a third year warranty provision for all products listed above can be offered upon request. The equipment being proposed to Santa Ana Police Department is very high technology by today's standards. Three (3) years from now, standards in technology will have changed substantially. To maintain and support computer hardware and digital cameras for that length of time would certainly involve replacement of old technology with new. The costs associated with replacing old technology with new technology are hard to forecast, but it can be expected that replacing outdated hardware will be less expensive than attempting to maintain old equipment. Therefore, Linear Systems recommends that the costs associated with providing a service program past the third year would be better spent on purchasing new computer and digital equipment after the expiration of the manufacturer's warranty. Linear Systems Confidential Page #20 of 66 Sana M PUP Nml W 5.da