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City of Santa Ana Exhibit C -3 Statement of Work 1.19.6 AVL Server Administrator and AVL Playback Training Motorola will conduct training for Customer personnel, including the AVL System Administrator, so Customer personnel acquire the knowledge necessary to configure, maintain and monitor the AVL Server application. AVL system architecture, configuration, trouble- shooting, and AVL functions of ATM are discussed during the training. 1.19.6.1 Motorola Responsibilities a. Provide AVL training in accordance with the Training Plan. b. Deliver AVL Server User Documentation. c. Install AVL Playback on one (1) workstation for use during AVL Server Administrator Training. d. Provide phone support for participants of the class after training has been completed. 1.19.6.2 Customer Responsibilities a. Provide a training environment in accordance with the Training Plan. b. Attend the AVL Server Administrator Training. c. Perform subsequent AVL Server configuration. d. Install AVL Playback software on additional workstations. 1.19.6.3 Completion Criteria This task is considered complete after Motorola has conducted the described training, 1.19.7 ATM Mobile Train the Trainer Class Motorola will conduct training for Customer personnel, including the ATM Mobile System Administrator, so Customer personnel acquire the knowledge necessary to operate the ATM Mobile. AVL Server configuration, ATM Mobile configuration, trouble- shooting and ATM Mobile commands and functions are discussed during the training. Exhibit C -3, Statement of Work Page C3 - 35 05/2105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola. Inc., or its designees.