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<br />j . , . <br /> <br />1 programs. pertinent regulations. and documentation requirements: interviewing <br />2 methods used to obtain information from and about participants: computer <br />3 applications and relevant software programs: local community resources and <br />4 services having programs designed to assist unemployed individuals. <br />5 13.2 Receptionist <br />6 13.2.1 Duties: <br />7 13.2.1.1 Receive a large volume of visitors and telephone <br />8 ca 11 s. determi nes nature of busi ness . di rects ca 11 ers to appropri ate <br />9 destinations. and takes messages. Answers routine questions related to the <br />10 department. Represents the department on initial contact with the public. <br />11 13.2.1.2 Compiles. tabulates and assists in the <br />12 preparation of routine reports. Assists staff in assembling mailings. Keeps <br />13 records. <br />14 13.2.2 Qua 1 Hi cat ions: <br />15 13.2.2.1 Knowledge of business English and arithmetic: <br />16 general office practices and procedures: proper telephone etiquette. <br />17 13.2.2.2 Ability to follow oral and written instructions: <br />18 1 earn departmenta 1 functi ons. acti vi ties. organi zat i ona 1 structure and names <br />19 of key personnel within a short period of time: handle a large volume of <br />20 incoming calls and visitors promptly. tactfully and equitably: write legibly <br />21 and use correct grammar: maintain effective working relationships with other <br />22 employees and the general public. <br />23 13.3 Case Manager <br />24 13.3.1 Duties: <br />25 13.3.1.1 Assist participants in defining and pursuing <br />26 career goals. Assess, advise and direct participants on job search <br />27 techni ques. Prepare written reports on placement efforts. educati on and <br />28 worksite contact, and program effectiveness. <br /> <br />(WSH0605) <br /> <br />9 of 11 <br /> <br />(March 7. 2005) <br />