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of Santa Ana Public Works Response to RFP for General Right of Way Services Paragon proposes Mr. Peter Carpenter as our Project Manager. Mr. Carpenter has over 25 years of experience in public agency administration, specializing in Real Estate, Public Policy and Finance. Mr. Carpenter will be supported by senior task leaders, including Charles W. Wadell, Jr. hi addition to his role as a task leader, Mr. Wadell, as a corporate officer, serves as Paragon's Corporate Broker. Our Team has at its disposal a full complement of technical and administrative support personnel to provide the full range of ROW services necessary to successfully deliver each of the City's proposed projects. This support team will plan, organize, supervise, coordinate and administer the various elements of the scope of work including, but not limited' to, contract and subcontract administration, DBE utilization and reporting, document control, Caltrans Certification, and closeout at the conclusion of the Project. Mr. Carpenter will direct, monitor, manage and oversee the delivery of services from all team members to assure conformance with all applicable federal, state and local regulations and circulars, the City's policies and procedures, quality control requirements, budgets and schedules. Coordination of Sub -Consultant Activities Paragon plans to enter into subcontracts with others for the performance of portions of the proposed City assignments. The requirements of the City's Request for Qualifications and any resultant agreement will apply to all sub -consultants in the same manner as it applies to Paragon. Paragon has a standard sub - consultant Agreement providing definitions for communications, performance of services, including quality assurance and quality control. All of the sub -consultants communications with the City or Paragon's other sub -consultants will be coordinated through our Project Manager. Quality Assurance/Quality Control (QA/QC) The Paragon Quality Management System is designed to achieve continuous improvement and quality goals on each project. In addition to ensuring quality performance, the Quality Management System also helps control costs by minimizing re -work and omissions. The elements of the system are detailed in Paragon's Quality Assurance/Quality Control Manual (QA/QC) and meet: Applicable laws, guidelines and licensing requirements; prevailing industry standards; contract requirements; and client quality expectations. Paragon's QA/QC Manual describes the Organization and responsibility and authority of the quality team members. Line Management includes: the President, Chief Operating Officer, Regional Managers and the Quality Manager. Each of these team members have a combination of formal educational and hands-on project experience in the disciplines of appraisal, right of way engineering, real property law, real property negotiation and acquisition and relocation assistance. A Project -Specific Quality Plan is required for all projects. It is prepared by the Project Manager and approved by a Principal and the Corporate Broker before project start-up. The Project -Specific Quality Plan contains the following elements: Administrative & Client Information; Client Objectives; Project Description; Delivery Milestones; Quality Control Staff and Budget; CAD Standards; Report Format Standards; Specialty Software; and Special Guidelines. 3