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of Santa Ana Public Works Response to RFP for General Right of Way Services Relocation Assistance Services Paragon has a successful history of providing relocation assistance programs to Cities and Agencies throughout California. In addition to strict compliance with all applicable federal and state laws, rules and regulations relating to relocation assistance, Paragon will comply with the City's adopted relocation assistance policies and procedures. Paragon's relocation assistance service involves providing each affected displacee with financial and advisory assistance. The needs of each displacee are carefully analyzed to determine what specific benefits and services are required. A) Relocation Plan (if required pursuant to the Uniform Act and California Code of Regulations Title 25, W38) The Relocation Plan ("Plan") shall conform to all requirements of State HCD Guidelines (California Code of Regulation, Title 25) and the Uniform Act as applicable, as well as the City of Santa Ana Policies and Procedures for Implementation of the Uniform Act and California Relocation Assistance Law and Property Acquisition Procedures. The Plan shall include, at a minimum, the following: 1. An analysis of the needs of the residential displacees which would include the number of occupants residing in a dwelling, family size and ages, household income, special needs. 2. An analysis of replacement housing resources and the determination as to whether sufficient housing is available to accommodate the number of displacees in the Project. 3. Personal contact with as many of the residential displacees as possible (100% is preferred). 4. An analysis of the business being displaced and available resources. 5. A Replacement Housing Plan, if required. 6. Submission of draft Plan to City for review. 7. If requested by the City, provide notices to the community regarding availability of the Plan. 8. Assist in the preparation of the report to City Council required for approval of Plan once the thirty (30) day review period is ended. B) Residential Relocation The scope of services for residential displacees includes, but is not limited to the following: 9. Interview prospective displacees to ascertain relocation housing needs and verify income and rent/mortgage payments and determine if any special need exist in the household. 10. Inform displacees of available relocation assistance services and benefits, and explain relocation process. 11. Provide advisory assistance on an on -going basis, including referrals to and coordination with social service agencies, housing authorities, and any other services, which may be required.