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1. Verbal reprimand <br />2. Written reprimand <br />3. Suspension of leasing privilege for 1 to 7 days <br />4. Termination <br />The type of discipline will depend on the seriousness of the violation and prior history of the <br />driver. All records shall be maintained in the driver file by OCTAP number. <br />Disciplinary investigation and action will take place for the following, although not limited <br />to the below list: <br />1. Overcharging <br />2. Taking passengers out of their way <br />3. Rude behavior <br />4. Out of Uniform or Vehicle in unkempt condition <br />5. Failure to follow rules of a hotel or stand <br />6. Failure to complete dispatched calls <br />7. Refusal of fares <br />8. Inappropriate language <br />9. Sleeping in vehicles <br />10. Failure to take first passenger in line <br />Any driver supervisor or manager has the authority to initiate actions against a leasee with <br />final oversight through the general manager. <br />Disciolinary Action In Regards To The Denot <br />A White and Yellow Cab Inc will be providing a 100% service guarantee for The De- <br />pot. We reserve the right to terminate any driver from the contract that obtains any <br />complaint. The need for correction or termination will be determined by the General <br />Manager after a due process investigation and consideration of the nature of the of- <br />fense. We will not tolerate anything less than 100% performance from our drivers. <br />