A WHITE & YELLOW CAB, INC 1 - 2005

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4. Digital Dispatch System Overview DDS is a user friendly computer network using a Windows set up to facilitate ease of tracking and use by dispatchers. Dispatchers are able to instantaneously dispatch the closet taxicab to a call using the GPS system. The system can simultaneously track, dispatch, and assign over 1000 calls at a time with up to 400 taxi cab units. We can track the progress and the estimated arrival time of each call with much greater precision than an otherwise educated guess. This is useful when a customer calls back requesting the status of their taxicab. The dispatcher is also able to identify drivers that have passengers as the taximeter is connected to the system. The system is also able to identify when a "flag" trip is picked up by a driver. Customers appreciate the exact estimated arrival times and locations of their responding taxicabs. The dispatcher has access to Global Positioning System Data. The dispatcher is able to use the GPS capabilities to know the exact location within 3 meters of each vehicle. Vehicle status is also displayed, whether in service, in transit to a call request, or preparing to clear the current call the driver is on. The speed of the vehicle is also prominently displayed next to the drivers unit number on the Supervisor screen. Vehicles may also be expanded upon to show the exact location of vehicles with address and street/landmark information also avail- able. DDS uses in vehicle Mobile Data Terminals with available mapping software. MDTs provide drivers with up to the minute details about where taxis are positioned and the num- ber of drivers. Zone based queuing is available for drivers to review at the touch of a button to allow drivers to strategically position themselves based on where they are or want to be. An expected upgrade in Fall of 2005 will allow drivers to utilize the touch screen mapping system available with DDS to indicate the best route to destinations. Drivers are able to position for calls in areas they are in and see the status of zones. The "lining up" or "queuing up" up of drivers is simple, with drivers being able to find open zones or preferable zones on their Mobile Date Terminal (MDT). Drivers may book into zones they are in for the next call or they may competitively bid for trips. Competitive bids occur when a call is available in a zone without a driver stationed in the zone. DDS uses a geographical system bid whereby the driver's bid is affected by their proximity to the call . The DDS system and enhanced customer service. The most notable enhanced feature is with the use of electronic approval of credit cards. The noiseless "swipe" system ensures maximum passenger satisfaction within seconds. Other enhanced features include the ability of the DDS to perform automatic call outs upon arrival of taxicabs to their pick up locations. Reports regarding exact locations of passengers picked up, time and date stamps, and dis- patched vehicles are also available.