A WHITE & YELLOW CAB, INC 1 - 2005

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Similar Experience - Arrowhead Pond and Edison Field The Arrowhead Pond and Edison Field are also major sources of passenger traffic that we manage. Our dispatchers inform all drivers of the start and end times of events, coordinating the staging of vehicles in critical areas and disseminating the latest traffic and construction information. We are rarely called for service at these mega events as we have our strategic lines placed for quick and efficient transportation. When event staff calls us, our response is quick, and efficient. Our drivers are instructed as to the quickest way to pickup and drop off to make these events as smooth as possible, regardless of traffic or unforeseen demand. Anaheim Customer Satisfaction Survey and Response The A Taxi Cab management team has been proactive in responding to the needs of the City of Anaheim residents and visitors. An independent survey by Schaller Consulting on July 20, 2000 revealed that the majority of taxi customers are satisfied or very satisfied with service from 1(800)1MY TAXI and Yellow Cab of North O.C. - The Anaheim licensed companies at the time of the survey. Simply put, customer satisfaction was, "quite high." The percentage of residents and visitors that rated 1(800)4MY -TAXI and Yellow Cab of Northern Orange County as either excellent or good was pegged at 86% for residents and 92% for visitors. Summary of service from current providers The following data provided from the Schaller survey show a more than satisfactory rating of the two major providers, 1(800)4MY TAXI and Yellow Cab of Northern Orange County. Area of Service Overall Satisfaction Vehicle Condition Courtesy Appearance Destination Knowledge Assistance with Packages Use of Most Direct Route Cleanliness Residents Visitors Percentage who found service to be either good or excellent 86% 92% 92% 91% 91% 92% 89% Unavailable 91% 89% 83% Unavailable 90% Unavailable 92% 88% Continuing Experience in Anaheim We continue to serve the city of Anaheim under the auspices of the Franchise contract. 50 taxicabs are currently licensed to provide service. There have been virtually no complaints lodged against the company, per the City of Anaheim Code Enforcement. A White and Yellow Cab expects to continue serving indefinitely for the City.