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17 Years Experience James Ma Hit OCTAP#229 <br />"I just picked up at the Anaheim Amtrak and dropped off in Marina Del Rey. I placed my <br />briefcase in the backseat so he ( the passenger ) could sit in the front, and found out that the <br />passengers took my briefcase by accident. Its not funny, even though I had my dentures in <br />there, but it proves to you that I give my passenger the courtesy of sitting in the front if they <br />desire. Most darn drivers keep all kinds of clutter there and wont move anything for passen- <br />gers to sit in the front! Be good to your passengers. " <br />15 Years Experience Steve Hans OCTAP #104 <br />"I worked at the Santa Ana Amtrak on a regular basis for Coast for many years. I always <br />loaded their luggage, helped with directions, and had extra change. I always have 20 one <br />dollar bills and 6 five dollar bills to ensure that my customers never get short changed. Our <br />taxis and drivers look more professional than the other companies I have worked for. <br />14 Years Experience Mike Heindel OCTAP# 90 <br />" The key to the best service we can provide is in addressing the needs of the passenger. At <br />any time they can want something, but not say it. Things that go through their mind -but <br />dont say include turning on the AC, turning to their favorite radio station, or adjusting a <br />seat. A good driver asks in advance and facilitates their satisfaction. " <br />13 Years Experience John Wolde OCTAP#186 <br />" Always give good service, dont be greedy, be there when the train arrives, run the meter <br />and show a smile. Driver has to be clean car and not put trash in the parking lot. The <br />drivers have to be good. " <br />13 Years Experience Jose Diaz OCTAP#644 <br />"Its very simple, I take people from the Anaheim Amtrak all the time. Just be pleasant to the <br />customer, even if you just go across the street. Take the most direct route. " <br />10 Years Experience Ihn HVnn OCTAP#844 <br />" Serve with good attitude and you make money. Money for the driver comes from good <br />service. Give the same service even if you go down the street and you lose your place in <br />line. Smile." <br />10 Years Experience Zaki Nader OCTAP#337 <br />"Drive safe as possible. Be careful and go the way your people want you to. I always ask <br />which way they think is best or take them the shortest route. People appreciate a profes- <br />sional attitude and a driver who dresses professional. <br />