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** NOTABLE DRIVER <br />7 Years Experience Jack Merrell OCTAP#463 <br />"As far as that goes, the art of good service is lost on a lot of drivers. I believe that good <br />service starts in opening the door with a smile. People off the train have a lot on their mind. <br />Its a refreshment when you can do something nice. I say do something unexpected, thats <br />nice, thats service!" <br />* * Jack Merrill is a retired A Taxi Cab manager who drives full time now. Several months <br />ago he was responsible for thwarting a possible train derailment and suicide attempt. An <br />article from the Irvine World News follows the driver experience section. <br />7 Years Experience Amos Eku OCTAP#477 <br />"Over 7 years driving taxi I learn that best to smile and always smile. I like to help people <br />in with their bags. They carry them all day and get tired... I'm sitting and waiting to help <br />them. Then they smile. " <br />6 Years Experience Javier Gorostieta OCTAP#1962 <br />.I speak Spanish and have many customers (Spanish). I keep them happy by giving them <br />what they want. Good service and being fair in the way I take them. I pick up customers <br />from other companies. Some complaining that the driver goes the freeway to run up fares. I <br />go the best way and I ask them, make sure they are comfortable. " <br />6 Years Experience Y„u1►arat Hoprasa OCTAP#941 <br />"As a lady driver, people are always surprised to see a lady at the wheel. Not only do I <br />surprise them with my driving ability, but I show them very ladylike skill with the luggage <br />and talking to them. People like to talk, so I talk - basic talking to make their ride very <br />pleasant. I always keep them happy and my car clean. " <br />6 Years Experience John Tataie OCTAP#1021 <br />"Being a good Spanish speaking driver has benefit in Santa Ana. I communicate well with <br />people and build quick relationships with English and Spanish speakers. People call me <br />back after I drop them off. They know a good driver. " <br />** NOTABLE DRIVER <br />5 Years Experience Kevin Tilson OCTAP #1607 <br />"I've worked marry years with Amtrak in Anaheim. I also have several Amtrak employees <br />who call me when they need transportation. Amtrak Employee - Randy Salzbwy and some <br />of the staff at the Anaheim Amtrak call me on a regular basis to deliver lost luggage. Ive <br />taken calls from staff at the Fullerton and Santa Ana Amtrak as well. <br />One time. I was called to pick up a voy—ng boy at the Santa Ana Amtrak by an employee <br />there. It was late at night about 6 months azo...The boy had been on a train and had got o <br />at the SA Amtrak. No cabs were there as it was alter hours... The boy had fallen on the train <br />