A WHITE & YELLOW CAB, INC 1 - 2005

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and broke his teeth. I was sent to pick him up and took him to Goleta / Santa Barbara area. took him home to his parents. The other taxi operator was not around and Amtrak staff called me directly trusties in my personal service, therefore authorizing the pick up without contract, of course. 5 Years Experience Theresa Kirkpatrick OCTAP#1887 "Good customer service is something 1 do everyday. I have a regular teen who has behav- ioral problems and goes to a special school in Irvine. Im responsible for making sure that he gets there and home on time, every school day. My passengers vary from the bar cus- tomer who isnt driving, to the corporate type going to the airport. The most important thing is to look good, professional and be on time. Old fashioned service nowadays is being your best to people. " 5 Years Experience Walter Figueroa OCTAP#1430 "The Santa Ana Amtrak should be our contract. We are the best in Santa Ana We have many drivers who work here ( In Santa Ana ). The drivers need to be able to pick up the client who is dropped at the Amtrak and Greyhound. We work hard to be keep people happy. How come they give us trouble when our client call us back to pick them up. Security is always getting angry. " (A Taxi Cab only dispatches vehicles to the Santa Ana Amtrak when requested by callers who are on the property. This is very prevalent at night, when no taxis are on station. The regulations do allow us to pick up, but only when invited onto the property by the customer. We are required to have specific informa- tion on the customer.) 4 Years Experience Jose Nunez OCTAP#1430 "In my years of service, I find that customers appreciate my good service. Im on time and keep my mind on the road. A professional attitude helps me through the day. Even for people that give you a hard time - If you give them good service and just be as polite as possible - they respect you more. "