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<br />Exhibit A: Statement of Work <br /> <br />'-' <br /> <br />(Le., level 1 or 2 system problems). <br /> <br />Assist the training staff in utilizing the subsystem and the computer operations staff in supporting <br />the subsystem. <br /> <br />d. <br /> <br />Santa Ana shall: <br /> <br />a. Place the software into production within five (5) calendar days following certification and begin <br />operational use in consultation with Positron and in accordance with the Project Schedule. <br /> <br />Completion Criteria: <br />This task is considered complete when CAD is placed into production operation. <br /> <br />Task 12: <br /> <br />CAD SUbsystem Reliability Testing <br /> <br />Objective: <br /> <br />Verify the level of reliability of CAD in a production environment. <br /> <br />\... <br /> <br />Task Description: <br /> <br />Verify that the CAD subsystem demonstrates reliable operation in a production environment prior to the <br />start of the application software warranty period. <br /> <br />CAD will demonstrate critical subsystem availability levels of 99.9% or better for a thirty (30) calendar day <br />Reliability Testing period. <br /> <br />At the end of this test period, if subsystem availability has not met or exceeded this required level, the <br />Reliability Testing period will continue until this level of reliability has been demonstrated for at least thirty <br />(30) consecutive calendar days. <br /> <br />The CAD subsystem will be considered "down" if there is a failure of any CAD redundant or fault-tolerant <br />computer hardware or software module or component that prevents critical event entry, dispatch or status <br />mon~oring functions to operate at a level that allows operation to continue. Functional problems that do <br />not prevent productive use of the subsystem are not considered downtime. Software problems of this type <br />are documented by Santa Ana on an "action item Iisr' to be fixed during this phase. Downtime will begin at <br />the time that the designated Positron contact person has been notified of the failure. <br /> <br />The subsystem shall not be considered down during any manual or automated fail-over process, or if it is <br />operational in a backup mode or via replacement w~h spares, pending the receipt of replacement <br />components and repair of the failed component. <br /> <br />Failures in individual communication lines, terminals, workstations, PCs, non-Positron PC licensed <br />software, modems, data communications or problems that involve non-redundant or fault-tolerant <br />hardware or remote workstation or terminal sites do not constitute downtime. They will be repaired as <br />expediently as possible, and operations will then continue. <br /> <br />CAD Reliabil~ Testing will not be delayed or interrupted if there are failures in systems that are not the <br />responsibility of Positron (communication lines, extemal databases, etc.). Also, the reliability test and <br />subsystem certification will not be delayed if any user-provided peripheral components encounter a failure <br />or have not been made available for implementation and testing according to the project schedule. <br />Scheduled subsystem unavailability for purposes of software update, performance tuning, file backups and <br />other processes typical in a production environment is not considered as downtime. <br /> <br />In the event that the subsystem is considered to be 'down' during this test period, one of the following will <br />\...- occur: <br /> <br /> <br />24 <br />