CIT COM INC. 1B -2005 - Laserfiche WebLink

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business processes. . Define end-user needs. . Document critical business processes. De/iverables include: - End-User Needs Documentation - Business Process Mapping Identify Current Environment In developing a strategic plan for technology use, the agency must articulate the various strategic forces that facilitate or hinder the agency's strategic choices. These forces include both internal factors, such as organizational structure and decision- making patterns, culture, history, and existing technology efforts, and external factors, such as City government influences, the community and other stakeholders, grant awards, available technology and the local economy. To that extent, Cit Com will: . Use information gleaned from end- user interviews and focus groups to identifY environmental factors that bear upon the Fire Department's strategic choices. . Conduct additional interviews with appropriate personnel to further identify, understand, and hone the impact of the environmental factors. . Present the information to the Governance committees for feedback. De/iverables include: - Analysis of environmental factors PHASE 11I- STRATEGIC PLANNING Cit Com will work with the City of Santa Ana Fire Department to develop a Strategic Information Technology Plan. The plan will guide information technology activities for a time-frame that will be agreed upon with Chief Garcia (generally strategic plans are developed for a five year time-frame and updated annually). The plan will include a clearly laid out road map with a vision, strategic goals, prioritized projects, and estimated budgets. The Fire Department will be able to use the Strategic Information Technology Plan to develop operational budgets and undertake organizational changes that will assist in attaining the Department's strategic information technology goals. Cit-Com will: . Provide thought leadership in strategic planning. . Facilitate strategic planning sessions with governance committees and any other identified key constituents. During these sessions we will create a vision, develop goals, and identify technology initiatives. . Write a rough draft of a strategic plan to generate feedback and additional thought. . Conduct feedback sessions with governance committees. . Finalize the Strategic Information Technology Plan. De/iverables include: - Strategic Information Technology Plan.