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<br />- _\__~~~ii!!K!..~!i:ll'sr-- ~- <br />:-I-~' <br /> <br />- <br /> <br />r <br /> <br />i <br /> <br />II <br /> <br />.&JIlL tCIl1I1f Th1I&N.&CGrIEIMIIENIr ~gVTItC1E5 <br /> <br />Project Experience <br /> <br />ACMS is the largest and most experienced company providing School Crossing Guard services <br />in California. The most significant resources ACMS brings to the Santa Ana Crossing Guard <br />Program is our wealth of supervisory and management experience and our commitment to <br />integrity and safety. We have led the industry in developing industry standards for safety, <br />efficiency and training. We are currently working with several cities and safety product <br />manufacturers in piloting flexible removable street delineators to heighten the awareness of <br />motorist in school safety zones. <br /> <br />Beginning in 1985 with four contracts, ACMS currently contracts with 112 entities including <br />municipalities, school districts, schools and corporations. Our success and continued growth is <br />the by-product of our commitment to safety and integrity. It is my personal belief that we carry <br />the reputation of every municipality we service into each intersection everyday. From a <br />management prospective this means integrity supersedes corporate profitability. In a very <br />practical way this has simply translated into "doing the right thing" in the absence of any <br />requirements or expectations of our clients. <br /> <br />The Santa Ana Program benefits as we have translated 19 years of experiences into our training. <br />Over the past 19 years we have had accidents, personal injuries, personnel misconduct, exercised <br />poor judgment and suffered tragedies. Many of these circumstances have translated into policies, <br />modified our procedures and training and affected the way we think about safety. Because we <br />service diverse cultures and communities throughout California, what we previously assumed to <br />be "common sense" has been translated into specific policies and instruction (see Employee <br />Handbook- Personal Conduct, pp 5-6 and Position Responsibilities. pp 2-3). <br /> <br />ACMS also brings to the Santa Ana Program the breadth of experiences we gain from servicing <br />over 1,600 different intersections each day. We continue to encounter new issues and problems <br />that often dictate new procedures or policies. This variety also dictates that .we maintain <br />management flexibility in dealing with a unique or peculiar issue a certain Crossing Guard may <br />be faced with. We continue to learn and often from the people we serve. <br /> <br />In the absence of significant information and industry specific Crossing Guard procedures, <br />ACMS has referenced the CalTrans Traffic Manual, The Manual on Uniform Traffic Control <br />Devices, sought out professionals and edllcators (see Operations Manager training) to assist in <br />developing Crossing Guard training standards and procedures. <br /> <br />Technological advances and changes to the Manual on Uniform Traffic Control Devices have <br />created opportunities for us to work with technology in increasing the level of awareness in <br />school safety zones (see our "CROSSTALK" publications lead articles). Noting the relatively <br />high pedestrian fatality rate in Santa Ana, these resources could come to bear. <br /> <br />6 <br /> <br />'111.5 <br />