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Exhibit A: Statement of Work Abbey Group shall: a. Assist Santa Ana staff in placing JCMS into a production status. b. Monitor the initial operation of JCMS and answer any operational questions raised by Santa Ana. c. Provide, at a minimum, the services of one (1) technical person and one (1) resource person for a maximum of eight (8) hours per day for three (3) calendar days on-site to monitor the subsystem. The exact hours will be determined by Santa Ana. Abbey Group will remain on site if conditions warrant (i.e., level 1 or 2 system problems). d. Assist the training staff in utilizing the subsystem and the computer operations staff in supporting the subsystem. Santa Ana shall: a. Place the software into production within five (5) calendar days following certification and begin operational use in consultation with Abbey Group and in accordance with the Project Schedule. Completion Criteria: This task is considered complete when JCMS is placed into production operation. Task 10: ]CMS Subsystem Reliability Testing Objective: Verify the level of reliability of JCMS in a production environment Task Description: Verify that the JCMS subsystem demonstrates reliable operation in a production environment prior to the start of the application software warranty period. JCMS will demonstrate critical subsystem availability levels of 99.9% or better for a thirty (30) calendar day Reliability Testing period. At the end of this test period, if subsystem availability has not met or exceeded this required level, the Reliability Testing period will continue until this level of reliability has been demonstrated for at least thirty (30) consecutive calendar days. The JCMS subsystem will be considered "down" if there is a failure of any JCMS redundant or fault- tolerant computer hardware or software module or component that prevents functions to operate at a level that allows operation to continue. Functional problems that do not prevent productive use of the subsystem are not considered downtime. Software problems of this type are documented by Santa Ana on an "action item list" to be fixed during this phase. Downtime will begin at the time that the designated Abbey Group contact person has been notified of the failure. The subsystem shall not be considered down during any manual or automated fail-over process, or if it is operational in a backup mode or via replacement with spares, pending the receipt of replacement components and repair of the failed component. Failures in individual communication lines, terminals, workstations, PCs, non-Abbey Group PC licensed software, modems, data communications or problems that involve non-redundant or fault-tolerant hardware or remote workstation or terminal sites do not constitute downtime. They will be repaired as expediently as possible, and operations will then continue. JCMS Reliability Testing will not be delayed or interrupted if there are failures in systems that are not the 17