ABBEY GROUP - 2016 - Laserfiche WebLink

Home Browse Search

Exhibit A: Statement of Work responsibility of Abbey Group (communication lines, external databases, etc.). Also, the reliability test and subsystem certification will not be delayed if any user-provided peripheral components encounter a failure or have not been made available for implementation and testing according to the project schedule. Scheduled subsystem unavailability for purposes of software update, pertormance tuning, file backups and other processes typical in a production environment is not considered as downtime. In the event that the subsystem is considered to be "down" during this test period, one of the following will occur: • Subsystem operation will be suspended, the problem is considered "major," and immediately diagnosed and corrected. After installation of the appropriate corrections, the test period will resume, logging the time since Abbey Group was notified of the failure as downtime, or • Subsystem operation will continue, the problem will be logged and then corrected, tested and demonstrated during the reliability test period. In this case, the problem is documented as a "minor" system problem, the subsystem not removed from on-line operation, and the subsystem is not considered down. No software, related subsystem changes or enhancements shall be made to any subsystem undergoing subsystem certification unless they are directly related to addressing a "major" failure. The Reliability Testing process can be temporarily suspended upon agreement between Santa Ana and Abbey Group for scheduled changes, software corrections or upgrades. In this event, the test period will resume when the subsystem is again operational, without logging downtime. During the test period, Abbey Group will develop a list of "minor" subsystem problems as described above This list will be completed and delivered to Santa Ana within five (5) business days following the completion of the subsystem certification phase. These items, plus any others that are found as the subsystem moves into full production operation, will be addressed and corrected in a timely manner (according to an agreed-to schedule) during this period of operation or as part of the warranty period. The resolution of "minor" subsystem problems will not delay the completion of this task. Any further subsystem problem or inconsistency with the functional requirements will be addressed under the provisions of the warranty. When Abbey Group has corrected and demonstrated all significant functional and operational errors and areas of non-compliance that have been identified on the action item list during the test period, the individual subsystems will be accepted and made available for continuing productive use. Any additional problems or areas of non-compliance identified following this reliability testing period, including those related to any subsystems or ancillary systems that have not yet been placed in productive operation, will not prevent subsystem certification and will be addressed as part of the standard software warranty. Responsibilities Abbey Group shall: Identify a point of contact for logging system interruptions that is available 24/7 during the reliability testing period. Develop and complete a list of "minor" subsystem problems for delivery to Santa Ana within five (5) business days following the completion of Reliability Testing. Address and/or correct the "minor' subsystem problems either during this period or as a part of the warranty period. Santa Ana shall: a. Utilize and monitor the JCMS subsystem in a production environment. b. Prepare the site as necessary (i.e., ensure communication lines are installed and available, any Santa Ana-provided equipment and external systems are operational, etc.). 18