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Exhibit A: Statement of Work <br />c. Log all functional problems on an "action item list." <br />d. Contact Abbey Group personnel in a timely manner in the event of subsystem problems or <br />failures. <br />e. Begin subsystem monitoring in support of the warranty period. <br />Completion Criteria: <br />This task is considered complete after JCMS has demonstrated critical system availability levels during the <br />test period of 99.9% or better for a thirty (30) day Subsystem Reliability Test period, commencing at the <br />completion of JCMS Production Cutover. <br />Task li: ]CMS Refresher Training <br />Objective: Provide JCMS Refresher Training. <br />Task Description: <br />Abbey Group will provide five (5) consecutive days of on-site Refresher Training post Final Certification <br />according to mutually agreed-to content and schedule. At Santa Ana's option, "training" may be in the form <br />of on-site Abbey Group personnel working one-on-one or with a group of Santa Ana personnel at their <br />workstations. Schedule of hours will be varied so as to afford both day-watch and night-watch Santa Ana <br />personnel access to on-site Abbey Group personnel. <br />Responsibilities: <br />Abbey Group shall: <br />a. Provide JCMS Refresher Training for Santa Ana Technical and/or Training staff members. <br />Training will be provided on-site for a consecutive five (5) day period (not to exceed eight (8) hours <br />per twenty-four (24) hour period). <br />b. Allow Santa Ana to videotape Refresher Training classes for the purpose of presentation to future <br />Santa Ana training classes. <br />Santa Ana shall: <br />a. Designate and assign personnel to receive training in groups not to exceed the class sizes listed <br />in the attached Training Plan. <br />b. Provide suitable classroom facilities with computer workstation equipment for each staff member <br />participating in the training session. <br />c. Provide sufficient copies of the documentation supplied by Abbey Group to support all students in <br />the training classes. <br />d. Ensure that appropriate Santa Ana Training personnel are available to actively participate in the <br />scheduled training programs. <br />e. Ensure that Santa Ana personnel to receive JCMS training are proficient in the use of Microsoft <br />Windows functionality. <br />f. Provide any desired video taping equipment and services for the purpose of taping training <br />classes for the purpose of future training of Santa Ana staff. <br />Completion Criteria: <br />This task is considered complete upon completion of five (5) consecutive days of Abbey Group-provided <br />19 <br />