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Exhibit B S1-V-07 homelessness that preyents them from successfully obtaining productiye employment. Many recently separated Veterans may also haye alcohol and substance abuse issues that need to be addressed prior to employment. Likewise, the Veteran may haye behavioral issues such as anger, depression, anxiety, low self esteem, and post traumatic stress disorder (PTSD). B. Collaborative Partner Services: The Contractor shall facilitate working relationships and manage collaboratiye partnerships with other agencies that will enhance the delivery of services to Veterans. Throughout the Orange County One-Stop System, partner agencies proYide yarious services to customers including, but not limited to, access to housing, transportation, child care, and community resources such as food, emergency funds, utilities and clothing. These needed services will be proyided by Community Based Organizations, Faith Based Organizations, and Goyernmental Agencies located throughout the County. The program will rely on the actiye collaboration of these public and non profit organizations to augment the training and educational components that will provide the foundation for the Veteran's re-entry into the workforce. These collaborations will maximize the effectiyeness of the program in assisting recently separated Veterans. c. Continuous Quality Improvement: The Orange County One-Stop System's goal is to work towards making consistent and continuous improvement in all aspects of service deliyery, thereby haYing a positiye effect on System performance. Improyement will be facilitated by the Contractor through a constant review of policies and procedures, an increased sensitiyity to the needs of customers, an improyement in the leyel of knowledge of partner services, the identification and fulfillment of training needs, and through the identification and implementation of best practices. III. SERVICES Services to be Provided to Recently Separated Veterans: Contractor shall proYide the services described to those who can benefit from and who are in most need of such services, as appropriate, and within funding/eligibility guidelines. Specialized workforce development services will be designed to meet the unique needs of the recently-separated Veteran population. Services can be broken down into three basic categories: A. PHASE 1: RECRUITMENT PHASE ACTIVITIES 1) Contractor will conduct group informational orientation sessions to Veterans at the Santa Ana W/O/R/K Center. These Group Informational Orientation Sessions will identify services ayailable on-site and through the One-Stop System and will assist the Veteran to independently learn job search skills. 2) Contractor, along with Coast Community College District, the Workforce Inyestment Board of the City of Anaheim, and the local Veterans employment representatiyes, will deyelop joint brochures to be used for marketing and outreach efforts. Page 2 of 11