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Exhibit A: Statement of Work procedures. • Conduct on -site status meetings with Santa Ana's Project Manager on a cycle appropriate to the duration of the project TriTech must make themselves available for monthly on -site meetings, recognizing that Santa Ana may waive their right to hold an on -site meeting if conditions warrant. • Provide responses to issues related to project progress raised by Santa Ana's Project Manager within five (5) business days. • Prepare and submit, no later than the fifth business day of each month, a status report that identifies the activities of the previous month, as well as activities planned for the current month, including an updated Project Schedule. b. Establish a schedule, location and agenda to meet with Santa Ana personnel for the requirements validation meetings related to software configuration. C. Deliver one (1) complete set of Functional System Description manuals for all applications to Santa Ana. d. Work with Santa Ana personnel in designing and approving of the format of an action item log to be used in conjunction with the Project Schedule. The purpose of the log is to identify outstanding issues, provide continual status updates on specific tasks and to identify responsibilities of the parties. Santa Ana shall: a. Designate a Project Manager whose responsibilities include: • Maintain project communications with TriTech's Project Manager. • Identify the efforts required of Santa Ana staff to meet Santa Ana's task requirements and milestones in the Statement of Work and Project Schedule. • Assist TriTech in developing a detailed Project Schedule defining the detailed tasks and a schedule of TriTech and Santa Ana responsibilities. • Review the Project Schedule with TriTech's Project Manager. • Monitor the project to insure that support resources are available as scheduled. • Attend status meetings with TriTech's Project Manager. • Provide responses to issues related to project progress raised in writing by TriTech's Project Manager within five (5) business days or less. • Liaison and coordinate with other Santa Ana agencies, other governmental agencies and Santa Ana's vendors, contractors and common carriers. • Review and administer change control procedures, hardware and software certification, and all related project tasks required to maintain the implementation schedule. • Ensure that all documents are approved or rejected by Santa Ana within ten (10) business days of submission, unless explicitly addressed in the Contract or Statement of Work. • Approve and release payments in a timely manner. b. Ensure that all appropriate Santa Ana personnel attend and actively participate in the Project Kickoff Session. C. Ensure acceptable Standard Change Order and Approval Letters) are approved by authorized signature(s). d. Work with TriTech personnel in designing and approving of the format of an action item log to be