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Exhibit A: Statement of Work TriTech shall: a. Review with Santa Ana personnel the specific TriTech CAD application functionality during an onsite demonstration of the product. This onsite demonstration will be referred to as the system orientation. During the system orientation, the TriTech appointed business analyst will gather pertinent information necessary for the initial building of the client's base system. b. Identify, in writing on the action item log, site -specific alterations that will be made as part of the standard installation process (i.e., changing headers and footers to read "City of Santa Ana Fire Department', etc.). The instrument used will be a document referred to as the "module building sheet." This document outlines specific build requirements for the client's VisiCAD system. A separate document will be provided that will be considered a working journal for the duration of the project. This document details high level issues or tasks. Assigns the owner, classifies the issue, and provides a section for comments. C. Provide an on -site working demonstration of the product for review (not merely written material). The onsite product will be delivered either following the onsite software demonstration following the DOLF. Or, prior to the DOLF for the purposes of executing the DOLF at the client's site. d. Review with City personnel outstanding configuration requirements and provide written assurance that such changes will be included in the next available TriTech CAD version release. Versions are released on an annual cycle. Changes will be considered so long as they are submitted within the requirements capturing phase for the next version. Santa Ana shall: a. Assign dispatch personnel to attend the pre -configuration review. b. Identify requirements for future implementation, based on TriTech's RFP responses. Completion Criteria: This task is considered complete when TriTech has identified all configurable options for the CAD application, has documented the site -specific changes to be included in the base implementation and has identified those modifications that will be provided as part of the next available TriTech CAD release. Task i-D: GeoFile (MAP) Build Workshop Objective: To initiate the development of a dynamic GIS process for use by the TriTech products. Task Description: The workshop will enable Santa Ana to provide existing ArcView Shape Files and other material to be used for the creation of boundary maps. Responsibilities: TriTech shall: a. Conduct an initial conference call to discuss and evaluate source data and source maps as determined by the advance submission of the shape files (sent to TriTech on August 9, 2006). b. Conduct an initial conference call to discuss service boundary delineation requirements and how they are used in CAD.