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Exhibit A: Statement of Work <br />Completion Criteria <br />This task will be considered complete when the initial map has been inserted into the TriTech CAD <br />environment and Santa Ana personnel have been trained in the proper procedures for map updates and <br />inserting an updated map into the CAD environment. <br />Task 4: CAD Configuration <br />Objective: Configure CAD for Santa Ana and provide instruction to Santa Ana on configuration <br />procedures. <br />Task Description: <br />Conduct all CAD software tailoring that is the responsibility of TriTech based upon standard and ordinary <br />site -specific set up processes (i.e., modifying site -specific information such as headers/footers, etc.). <br />TriTech will conduct an onsite training course for designated Santa Ana personnel so Santa Ana <br />personnel acquire the knowledge necessary to enter all the data in the CAD database tables (incident <br />types, status codes, vehicle configuration, etc.), to configure the available parameters to meet Santa Ana's <br />operational needs of the CAD system (fire run cards, traffic stops, call stacking options, etc.), and to <br />develop status windows for display of desired incident and unit information (pending call queues, active <br />unit display, etc.). TriTech will build out the "core" or "baseline" VisiCAD system, including all of the <br />necessary code files and configuration settings based upon our Business Analyst findings during system <br />orientation. TriTech's Business Analyst will work with the City staff to understand their business rules, <br />code files, workflow, data gathering etc. This information will be gathered during the System Orientation. <br />Responsibilities: <br />TriTech shall: <br />a. Tailor and unit test proposed application software that has been designated for installation and in <br />accordance with the RFP and the Change List. Instruct Santa Ana personnel, including the CAD <br />system administrator, on completing the entry of data in the CAD database tables. TriTech will <br />make use of any existing files from the current TriTech CAD installed in SAFD (to the extent such <br />data is not corrupt), and will also make use of any code tables constructed for use in the MotoCAD <br />product. Lastly, should any TriTech clients possess base database files, they will be provided to <br />SAFD for consideration as a basis for the VisiCAD. <br />b. Instruct training participants on the configuration options for system functionality. <br />C. Provide phone support for participants of the class after training has been completed. <br />d. Upon notification by Santa Ana that all configuration has been completed, the assigned TriTech <br />engineer shall evaluate the parameters and databases for accuracy and completeness. <br />Santa Ana shall: <br />a. Assign appropriate personnel, to include the CAD system administrator and other participants of <br />the CAD Pre -Configuration Workshop, to attend the CAD Configuration training course. <br />b. Complete the entry of all data in the CAD database tables prior to the Train the Trainer course. <br />Completion Criteria: <br />This task is considered complete when TriTech has provided the described training to Santa Ana <br />12 <br />