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Exhibit A: Statement of Work <br />subsequent payment. <br />Task 15: CAD Technical/User Training and Related Training Documentation <br />Objective: Conduct CAD technical and user training. <br />Task Description: <br />One (1) set of user and technical documents will be provided for each installed system. <br />The training will be provided by members of TriTech's training personnel (unless some other arrangement <br />is made by mutual agreement of TriTech and Santa Ana). <br />Responsibilities: <br />TriTech shall: <br />a. Provide CAD training for Santa Ana Technical and Training staff members for all installed CAD <br />software, as defined in the attached training plan and on a mutually agreed to schedule. Training <br />will be provided on all standard shifts, not to exceed eight (8) hours per twenty-four (24) hour <br />period. <br />b. Provide one (1) complete set of printed training materials in the form of reproducible black & white <br />masters and machine-readable documents in Microsoft Word 2000 or higher format, based upon <br />TriTech's documentation standard at the time of delivery. Documentation may not be password <br />protected. <br />C. Provide one (1) complete set of technical and user manuals for all TriTech subsystems installed in <br />the form of reproducible black & white masters and machine-readable documents in pdf., <br />Microsoft Word 97 or higher format, based upon TriTech's documentation standard at the time of <br />delivery. Documentation may not be password protected. <br />d. Allow Santa Ana to videotape any training class for the purpose of presentation to future Santa <br />Ana training classes. <br />e. The number and duration of training classes to be provided are defined in the attached Training <br />Plan. <br />Santa Ana shall: <br />a. Designate and assign personnel to receive training in groups not to exceed the class size listed in <br />the training plan. <br />b. Santa Ana will provide the necessary classrooms, facilities, materials, copies of documentation, <br />networks and lines to data terminals, personal computers and PC operating system software, and <br />related equipment to support training classes. This includes one full -function workstation per <br />student, one full -function workstation for the instructor, an LCD, a projection screen, a whiteboard <br />and connectivity to the server. <br />C. Provide sufficient copies of the documentation supplied by TriTech to support all students in the <br />training classes. <br />d. Ensure that appropriate Santa Ana Training personnel and system administrator are available to <br />actively participate in the scheduled training programs. <br />e. Ensure that Santa Ana personnel to receive CAD training are proficient in the use of Microsoft <br />Windows functionality. <br />f. Provide any desired video taping equipment and services for the purpose of taping training <br />classes for the purpose of future training of Santa Ana staff. <br />21 <br />