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Exhibit A: Statement of Work will resume from the beginning and continue until this level of reliability has been demonstrated for at least thirty (30) consecutive calendar days. The CAD subsystem will be considered "down" if there is a failure of any CAD software module or hardware or any component that prevents event entry, dispatch or status monitoring functions. Downtime will begin at the time that the designated TriTech contact person has been notified of the failure. In the event that the subsystem is considered to be "down" during this test period, CAD operation will be suspended, the problem is considered "major;' and immediately diagnosed and corrected. After installa- tion of the appropriate corrections, the test period will restart from Day 1, or The Reliability Testing process can be temporarily suspended upon agreement between City and TriTech for scheduled changes, software corrections or upgrades. In this event, the test period will resume when the subsystem is again operational, without logging downtime. Responsibilities: TriTech shall: a. Identify a point of contact for logging system interruptions that is available 24/7 during the reliability testing period. Santa Ana shall: a. Utilize and monitor the CAD subsystem in a production environment. b. Prepare the site as necessary (i.e., ensure communication lines are installed and available, any City -provided equipment and external systems are operational, etc.). c. Contact TriTech personnel in a timely manner in the event of subsystem problems or failures Completion Criteria: This task is considered complete after CAD has demonstrated critical system availability levels during the test period of 99.999% or better for a consecutive and uninterrupted thirty (30) day Subsystem Reliability Test period, commencing at the completion of CAD Production Cutover. Task completion will be confirmed by the City's signature on the task completion letter presented by TriTech. Task 18: CAD Refresher Training Objective: Provide CAD Refresher Training. Task Description: TriTech will provide five (5) consecutive days of on -site Refresher Training post Final Certification according to mutually agreed -to content and schedule. At Santa Ana's option, "training" may be in the form of on -site TriTech personnel working one-on-one or with a group of Santa Ana personnel at their workstations. Schedule of hours will be varied so as to afford both day -watch and night -watch Santa Ana personnel access to on -site TriTech personnel. Responsibilities: TriTech shall: a. Provide CAD Refresher Training for Santa Ana Technical and/or Training staff members. Training 23