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KCN RFP #06-151 12 <br />1AW 2. TIMELY RESPONSE: a commitment to consistent timely response to all service <br />�..� requests. <br />• Timely Response — KCN became the nation's leader in outsourced <br />commissary service by providing a commitment to customer service and <br />timetiness. KCN will provide at no cost to Santa Ana our 24 hour tech <br />support team with the ability to provide support and generate reports. KCN <br />will provide a local dedicated account manager, Colby Pierce, who is <br />available 24 hours a day with over 9 year experience. If he is unavailable We <br />have the KCN regional manager and Keefe Group Western President <br />available in Fontana. KCN has proven time and again we are committed to <br />timely responses. <br />3. QUALITY AS SPECIFIED: a commitment to provide products and/or service <br />meeting or exceeding the specification at your quoted price. <br />manufactured <br />innovations as <br />resealable pael <br />superior in ha <br />many name'br <br />4. QUALITY COI <br />quality control of <br />d -KCN is the nation' <br />ficatly for the correcd <br />e and tuna in a pouf <br />g. KCN has a large <br />aste, freshness and i <br />rroducts, with the a( <br />ucer of products <br />KCN, made such <br />windows and <br />tion of exclusive products <br />active ingredients compared to <br />benefit of correctional friendly <br />it to use methods or procedures to assure <br />invoicing. <br />KCN manufactures and distributes commissary items specifically designed <br />for the correctional industry.KCN's high quality private label brands <br />combined with our relationships with niajoX manufacturers such as Colgate- <br />Palmolive, Maruchan, Lever, Proctor and Gamble, etc. give KCN an <br />advantage over competitors. KCN gets direct shipments from manufacturers <br />to ensure product availability. We are not middleman nor are we reliant <br />upon others besides the major manufacturers for our products. KCN <br />products are sold in over 2,500 correctional facilities nationwide. KCN does <br />not carry any items containing alcohol. All containers are made of non- <br />breakable materials. KCN continues to increase our product line by finding <br />new correctional market innovations as well as our own product innovations. <br />Responsive customer service, value, and high quality products have been the <br />cornerstones of our success. KCN will ensure all product will be delivered <br />with this high quality standard or replace it. We stand behind the Quality of <br />our products! <br />• KCN prints monthly reports to show usage's by product per month. KCN <br />accepts responsibility for its entire inventory and will ensure high quality <br />products, no backorders, and no substitutions without ample notification and <br />