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KCN RFP #06-151 13 <br />approval from the Facility. In an unlikely event we do experience a "low <br />stock" status; we would source products from one of our 14 distribution <br />centers around the country. <br />Quality control starts with our warehouse. Safety is our number one <br />priority. We maintain the strictest security measures to ensure our products <br />are delivered to our customers uncompromised. The Fontana warehouse <br />currently uses the following measures to ensure quality/secure items for our <br />customers: <br />5. CUSTOMER SA <br />regarding the qualit <br />• Security cameras, warehouse and office <br />• Uniforms <br />• Key control <br />• Sign in and out logs for truck keys, vending keys, tools. <br />• Alarm system <br />• Video surveillance system covering lobby and warehouse <br />• Highcost items in a security cage; . <br />nplete;employee compliance with reading and signing <br />ides and procedures for.theirfilei4n office <br />employees must pass a strict background check and <br />g test. ._ <br />kable file system for important papers <br />commitment to resolve customer concerns <br />Customer Satisfaction KCN'is committed to resolving customer concerns <br />regarding the quality of service and material`supplied. KCN actively seeks <br />feedback from external and internal sources anpicontinues to measure our <br />success based on our customer satisfaction. KCN has the.nation's largest <br />dedicated commissary infrastructure in the country and has the ability and <br />experience to meet Santa Ana's needs. <br />The City's best choice for Customer Satisfaction is supported by: <br />a. Competitive Bids <br />b. Dedicated service provider for commissary <br />c. Quality control, dedicated to commissary service <br />Separate managers overseeing commissary and food service provides a more <br />dedicated attention to each service. <br />A dining vendor overseeing commissary services will result in lesser quality <br />control on dining services, providing lesser quality meals, which drives higher <br />commissary sales. This is a benefit to providing poor meals. <br />