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InfoSend Response — 12/29/2006 <br />• Ms. Sharon Mahoney: Government Services Division. <br />System infrastructure <br />TransFirst infrastructure is CISP, PCI and SAS 70 compliant. Due to our size and flexibility we <br />are able to accommodate an aggressive growth schedule while maintaining an unprecedented <br />level of service. With the utilization of TransFirst direct payment processing applications, the <br />credit, debit card and ACH processing capacity of TransFirst is beyond the requirements set forth <br />in this RFP. <br />Following is a summary of the services that TransFirst provides to our clients: <br />• Acceptance of all credit and debit cards <br />• ACH processing <br />• Direct processing of daily deposits by TransFirst to Santa Ana's bank of choice. <br />• Manual and Automatic recurring credit card and ACH payment <br />• Advanced virtual terminal and payment gateway <br />• Stored value, Electronic gift and customer loyalty cards <br />• Direct collection via EFT (electronic funds transfer) <br />• Issuance of private label co- branded pay cards <br />• Full service Internet development, and e- commerce capability <br />Additional in -house Services: - TransFirst has set superior industry standards by having these <br />critical departments in —house for better quality control. <br />• Customer Service Dept — 24/7 customer service support <br />• Risk Dept. — We oversee all of your transaction activity for greater accuracy in fraud <br />protection <br />• Terminal Deployment Dept. — All terminal orders are taken care of at our headquarters <br />facility for downloading, testing and shipping. <br />• IT Dept. — For all integration, upgrades, technical assistance and state of the art reporting. <br />1. B. KEY STRENGTHS <br />Key strengths of TransFirst's proposed solution include: <br />• Project management team with extensive experience in related projects in the public <br />sector. <br />• Proven implementation and conversion methodologies tested and utilized in various <br />public sector projects. <br />• Best of breed electronic payment processing services with a focus on flexible, technology <br />driven payment processing solutions and reconciliatory reporting. <br />• In -house I.T. staff for integration with all prevailing POS technology and software. <br />45 <br />