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9. No advertising is allowed on the system, unless approved in writing by the City. <br />10. City shall approve all content displayed on the system. <br />B. Maintenance: <br />1. CCN shall provide reports which list details of system failures, correction times <br />and changes to programming to enable performance monitoring, including <br />capability for online system reports enabling tracking of the number of times <br />specific messages are shown and at which venues, for statistical analysis, and <br />evaluation. <br />2. CCN will be responsible for management of the System to ensure continuity of <br />service and that all content displayed is accurate and timely. <br />3. The System shall include automatic remote monitoring of system performance, <br />approximately every 10 minutes. <br />4. CCN shall meet the following maintenance standards: <br />a. 80% of faults resolved remotely within 1 hour of detection or report. <br />b. 75% of faults reported via helpline, resolved remotely within 1 hour. <br />c. 90% of faults resolved within 4 hours of repor[/detection. <br />d. 95% of faults resolved within 24 hours of report (one working day). <br />e. 100% of faults resolved within 48 hours of (2 working days). <br />£ Maximum of 2% downtime, across all venues, throughout any 12-month <br />period. <br />g. Faults causing downtime of one or more screens to be rectified in no more <br />than 4 hours. <br />h. Standards for dealing with system failures: <br />Cate o of fault Res onse time Location Rectified within <br />Software 1 hour Remotel 2 hours <br />ADSL line failure 1 hour Remotel 2 hours <br />E ui ment failure 4 hours On site 7 hours <br />Theft(Vandalism 4 hours On site 7 hours <br />Other 4 hours On site 7 hours <br />C. Other Specifications: <br />1. Capability to provide emergency call-in number on the screen that is directed to 911 or <br />to other such number as provided by the relevant authority -not to CCN staff. <br />2. The parties shall work together for a highly publicized product launch. <br />3. The System shall have security features designed to prevent external, unauthorized <br />access. <br />4. System shall have the ability to switch the system on and off remotely; <br />S. System shall have multi-language capability; provided, that the City shall be <br />responsible for providing the text overlays or captioning in such other language; <br />6. System shall have the ability to play different content on each screen at all times; <br />7. Ability to show streaming video content on City Website via a media player; <br />8. Ability to provide a technical feed to the City's CTV3 local television channel where <br />information is disseminated via a local fiber feed to Adelphia cable and then out to cable <br />viewers. Content for City Channel 3 to be determined by the City. <br />11 <br />