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<br />"l"r~!1111"'1 I'T I'" r I' <br /> <br />II ~~!~~~~~ <br /> <br /> <br />3.End-User REFRESHER Training <br /> <br />Positron will provide IQjCAD and Mobile refresher training per Attachment A-4. Refresher <br />training will be conducted as close to cutover as possible. <br /> <br />Objective: <br /> <br />Provide IQjCAD and IQjMobile User Refresher Training. <br /> <br />Task Description: <br /> <br />Positron will provide on-site Refresher Training post Final Certification according to mutually <br />agreed-to content and schedule per Attachment A-4. At Santa Ana's option, "training" may be in <br />the form of on-site Positron personnel working one-on-one or with a group of Santa Ana <br />personnel at their workstations. Schedule of hours will be varied so as to afford both day-watch <br />and night-watch Santa Ana personnel access to on-site Positron personnel. <br /> <br />Responsibilities: <br /> <br />Positron shall: <br /> <br />a. Provide IQjCAD Refresher Training for Santa Ana Technical and/or Training staff <br />members. Training will be provided on-site for a period defined in Attachment A-4 (not <br />to exceed eight (8) hours per twenty-four (24) hour period). <br /> <br />b. Allow Santa Ana to videotape Refresher Training classes for the purpose of presentation <br />to future Santa Ana training classes. <br /> <br />Santa Ana shall: <br /> <br />a. Designate and assign personnel to receive training in groups not to exceed the class <br />sizes listed in the attached Training Plan. <br /> <br />b. Provide suitable classroom facilities with computer workstation equipment for each <br />staff member participating in the training session. <br /> <br />c. Provide sufficient copies of the documentation supplied by Positron to support all <br />students in the training classes. <br /> <br />d. Ensure that appropriate Santa Ana Training personnel are available to actively <br />participate in the scheduled training programs. <br /> <br />CHANGE ORDER #2 to Computer Aided Dispatch Purchase Agreement A-2004-229 <br />Exhibit A.1 - IQ/CAD System Statement of Work <br /> <br />Page 31 of 149 <br /> <br />f <br />