POSITRON 1B -2004 - Laserfiche WebLink

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1/1111'1111 'I '11111 'I'! 11'11!'r' '!" I" , p ~~~~~~~~ d, Assist the training staff in utilizing the subsystem and the computer operations staff in supporting the subsystem. Santa Ana shall: a. Place the software into production within five (5) calendar days following certification and begin operational use in consultation with Positron and in accordance with the Project Schedule. Completion Criteria: This task is considered complete when IQjCAD is placed into production operation. 6.Cutover Complete 7.Cutover Support For Reliability Testing Objective: Verify the level of reliability of IQjCAD in a production environment. Task Description: Verify that the IQjCAD subsystem demonstrates reliable operation in a production environment prior to the start of the application software warranty period. IQjCAD will demonstrate critical subsystem availability levels of 99.9% or better for a thirty (30) calendar day Reliability Testing period. At the end of this test period, if subsystem availability has not met or exceeded this required level, the Reliability Testing period will continue until this level of reliability has been demonstrated for at least thirty (30) consecutive calendar days. The IQjCAD subsystem will be considered "down" if there is a failure of any IQjCAD redundant software module or component that prevents critical event entry, dispatch or status monitoring functions to operate at a level that allows operation to continue. Functional problems that do not prevent productive use of the subsystem are not considered downtime. Software problems of this type are documented by Santa Ana on an "action item list" to be fixed during this phase. Downtime will begin at the time that the designated Positron contact person has been notified of the failure. CHANGE ORDER #2 to Computer Aided Dispatch Purchase Agreement A-2004-229 Exhibit A.1 - IQlCAD System Statement of Work Page 33 of 149 ~~ -