POSITRON 1B -2004 - Laserfiche WebLink

Home Browse Search

'1Im~1I11~I[I'lm""'I\r lIl~rlll'p' JrI"'ll' 1JI11']I'1fl11 ~1I111rll1' 11'\ liT 111',],~1~IIl!l'~rll'1Ir11[r IIIW' WIT1 ' I p ~~~~~~~~ The subsystem shall not be considered down during any manual or automated fail-over process, or if it is operational in a backup mode or via replacement with spares, pending the receipt of replacement components and repair of the failed component. Failures in individual communication lines, terminals, workstations, PCs, non-Positron PC licensed software, modems, data communications or problems that involve non-redundant or fault-tolerant hardware or remote workstation or terminal sites do not constitute downtime. They will be repaired as expediently as possible, and operations will then continue. IQjCAD Reliability Testing will not be delayed or interrupted if there are failures in systems that are not the responsibility of Positron (communication lines, external databases, etc.). Also, the reliability test and subsystem certification will not be delayed if any user-provided peripheral components encounter a failure or have not been made available for implementation and testing according to the project schedule. Scheduled subsystem unavailability for purposes of software update, performance tuning, file backups and other processes typical in a production environment is not considered as downtime. In the event that the subsystem is considered to be "down" during this test period, one of the following will occur: Subsystem operation will be suspended, the problem is considered "major," and immediately diagnosed and corrected. After installation of the appropriate corrections, the test period will resume, logging the time since Positron was notified of the failure as downtime, or Subsystem operation will continue, the problem will be logged and then corrected, tested and demonstrated during the reliability test period. In this case, the problem is documented as a "minor" system problem, the subsystem not removed from on- line operation, and the subsystem is not considered down. No software, related subsystem changes or enhancements shall be made to any subsystem undergoing subsystem certification unless they are directly related to addressing a "major" failure. The Reliability Testing process can be temporarily suspended upon agreement between Santa Ana and Positron for scheduled changes, software corrections or upgrades. In this event, the test period will resume when the subsystem is again operational, without logging downtime. CHANGE ORDER #2 to Computer Aided Dispatch Purchase Agreement A-2004-229 Exhibit A.1 - IQlCAD System Statement of Work Page 34 of 149 ~~ -