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Business Lead <br />Somple Resume Systems Ft Software, Inc. <br />Professional Background <br />Areas of Expertise <br />Payment Processing <br />Credit Et Collections <br />Application Security <br />Business Analysis <br />Implementation Experience <br />Support Lead <br />Utility business process analysis <br />Training plan and execution oversight <br />System design and setup oversight <br />Customer support, issue resolution, communication and follow through <br />Implementation 8 Support Consultant (Payment Processing and Credit Et Collections) <br />- Business process analysis, setup, training, and issue resolution for Payment Processing and Credit Et Collection <br />modules. <br />Credit Et Collections support included: collection notices, shut off, bankruptcy. <br />Payment Processing support included: ACH, Lockbox, Remittance Processing and EFT. <br />Previous Experience <br />Vector New England, Colchester, VT <br />Technical Consultant <br />- LAN /WAN consultant engineer for an IBM Premier Partner. Duties include: Providing networking solutions for <br />customers utilizing IBM hardware and software products. Extensive travels around the greater New England area <br />to install, configure, and maintain customer equipment on a contractual basis. Assist in sales to new customers, <br />providing support on networking and hardware. Work with and maintain a relationship with local vendors and <br />internet access providers to aid in client support of internet E- business solutions. Lotus /Domino software <br />configuration, troubleshooting, and support. IBM AS /400 system administration and support. <br />ATU WorldNet Field En¢ineerine Center, Colchester, VT (Contractor with Vertex Corporation) <br />Provisioning Technical Engineer <br />- Provided internetworking - engineering service to over 300 of ATU's WorldNet MIS business customers. Prepared <br />them for delivery of both integrated and private line services. Duties included: ensuring that the Customer's <br />requirements are met with regard to contracted obligations, reviewing the customer's DNS strategy, <br />internetworking protocols, IP addressing requirements, physical connections, capacity, and the research of <br />existing connections and services to prevent duplications and errors. <br />- Responsible for assisting customers in configuring their routers and CSU / DSU's for connectivity to the ATEtT CBB <br />Backbone. Coordination of circuit loop testing through cross connects with technicians remotely. Configuration <br />of managed routers and CSU / DSU's through that up connection on customer premise. Troubleshooting of circuit <br />issues, router configuration files and DNS zone files on root servers. <br />- Consulting customers on WAN equipment (routers, CSU /DSO's) particularly Cisco, Paradyne, Adtran, and Ascend <br />products. Ordering customer access circuits as well as ATEtT backhaul circuits and general LAN /WAN <br />compatibility issues. Gathered knowledge of WAN technologies such as full and fractional TVs, T3's load <br />balancing, routing <br />protocols (BGP, RIPv.1, RIPv.2) firewalls, and connectivity issues. <br />- National Data Corporation, Federal Systems, Inc., Falls Church, VA (Contractor under Electronic Data Systems <br />(EDS) ) <br />Lawson Software - Confidential 41 <br />