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Business Lead <br />7Techn,..ical Systems £t Software, Inc. <br />upport Representative <br />chnical computer support for Department of Defense medical systems on a wide variety of platforms, <br />includng UNIX, Windows, Windows 95, and Windows NT. Technical support responsibilities include: replicating <br />field problems, correcting problems via FTP or telnet sessions, PC configuration, client /server trouble shooting, <br />and installation support for a variety of medical software. Customers are military sites throughout the world, <br />staffed by both military and civilian personnel with varying levels of computer expertise. The Remedy Action <br />Request System was used for tracking and follow -up of the support center's calls, as well as reporting to the <br />client. Provide system development testing support. Communicate client feedback to system development teams <br />to facilitate product quality improvements. <br />- Management responsibilities include: support center supervision, weekly and monthly statistical service analysis <br />and reporting, and Remedy Action Request System administration. <br />Education /Certifications /Ski Its <br />University of Maryland, College Park, MD <br />- Bachelor of Arts in Government £r Politics with a focus on International Affairs <br />Berklee College of Music - Boston, MA <br />- Alumni with focus on Scoring Music for Film and Television <br />Lawson Software - Confidential 42 <br />