INFOR (US) INC. (FORMERLY LAWSON SOFTWARE) 2 - 2008

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Lawson does not provide a cost per user. We bundle users into the application and have a different breakdown on cost depending, on the application. 'S Response: enQuesti is licensed tin a eoncurre, "it r_,er basis. N\ e have pr!Ccd e'n«n rh COlICF!f -rent licenses Io 111�2et your user count as staicd in your initial Request ii,r Proposal. Each user viii be �n-antcd different accc .ss to Vari(JIS components of enQuesta based on their security set -tip. ht terms of the enQuesta Reporting portal, we have priced access for 14 users. 2. Please review your plan for the release of new software versions and the impact the new releases will have on the City. La-wson Response: Lawson produces Major Releases every 2=1 -36 months. Cvclical Releases are provided approximately every h -12 inonths in order to add functionality to the applications. In addition, patches are sent every quarter for tax updates, product enhancements, and user requests. Patches can be applied as a one -off so the City would not have to test every_ application. In terms of support for old releases, Lawson will support two major releases for approximately 5 years. S &S Response: Major releases of enQuesta are deployed eery 12 -1 ti months. Maintenance releases are deployed on a quarterly basis. In the case of a major release. the City's Account Manager will review- new featul-es with the City. Our policy is that our clients only purchase the enQuesta license once during the initial contract. Costs associated with 1.11)(11-ades are typically around services for such things as trainin. We encoura«e our clients to up"I'ade every two to three near, to remain current. All new features (whether they are associated with a maintenance release or upgrade) will be deployed to the City's train /test environment where the City can review /test them prior to moving them over to the live production environment. As well, release notes will also be distributed to the City to ensure the City's staff has an understanding of each new feature. Please provide additional information on recommended City staffing levels to maintain the system after implementation and address the following questions: What is the mix of technical /functional staff that will be needed to maintain the system? Lawson Response: City ERP Manger: Overall responsibility for the system. Responsible for strategic direction and end user support. The City ERP Manager will work with users to ensure the system is fully utilized by City staff and provide direction for future initiatives. Business Analysts: Lawson recommends each major suite be assigned a Business Analyst who will work with the end users to create and maintain reports, process flows, etc. The FTE range is dependent upon the activity of the users. System Administrator "Security Administrator ;'Database AdministratorAVeb Administrator: Responsible for assigning and maintaining users and security, maintaining product lines, patches and updates, database administration, network and hardware maintenance, etc. These rotes will be dependent upon the activity of the users, including staff turnover, and other development activity. These roles are most often divided among staff that has other duties. The FTE provided is a range based upon that assumption. Subject Matter Experts (SME): The City will have a team of SME's who will work with users to resolve issues and work directly with the City ERP manager to provide user feedback for fixture initiatives. The number of FTE's needed will vary based upon the role of the SME. The FTE range is dependent upon the number of SME's and the activity of the users. The technicalrfiinetional staffneeded to maintain the system depends upon the City allowing end users to access and use the LBl tools. End users can create and modify reports, if provided with training and ongoing support frorn the technical team. Lawson assuines this will be the case in its estimates provided below. Lawson Software - Confidential