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Lawson Response: The standard Lawson archive programs provides this ability to establish date, time, <br />departments. companies and n:am other parameters when identifying archive data. Adduional!v ) 011 can also <br />s_ESe Mdustry standard database tools to accomplish the same 1•esults outside of the standard archive programs. <br />■ Software is easily deployed to desktops through push technology (tech 8.00) <br />Lawson Response: Lav-son's presentation layer is I0W,,,) thin client browser based technology that is <br />automatically deployed and fully operational upon first access. Any updates and or changes to that <br />presentation Iayer is automatically delivered to the user the veryneNA tiine they access the client. There is no <br />process that requires a individual to load desktop software. <br />• Please explain and demonstrate how your system will handle the above. <br />Lamson Response: To be discussed demonstrated in the Technical Session. <br />S &S Response: Archiving is achieved leveraging database partitioningi. Purging is facilitated via a DBA <br />function, generally at the time of major release updates. Partitioning, will allow for a single repository of both <br />active and archived data, and any associated ntetadata will be updated during the upgrade process Because <br />partitioning is configured by date range, the customer will be able to control the number of "active" vears in <br />the datastores. While initial deployment of the enQuestar "' client is a manual process (which can be <br />contigured for automatic deplo }anent via login processes). all future updates of that client will be pushed to the <br />desktop fronn the central production server, once they are approved by the utility. <br />II. Software Functional Issues <br />As a result of further review of the RFP and further consideration of what the City learned in the software <br />demonstration session, the City has a number of questions regarding the functionality of your software, as well as <br />functions which they would like to see demonstrated. Thus, a live demonstration of the software similar to the <br />previously held demonstrations will be required. Additionally, you should address the "Specific Functional/Technical <br />Questions" outlined in this section, in writing as appropriate and be prepared to discuss your answers. Finally, you <br />should bring a representative to staff the demonstration lab during the time period specified. <br />Utility Billing: S &S Response <br />1. Sign up new tenant and print deposit bill. <br />S &S Response: Through a single workflow, one customer can be moved out of a premise and the new tenant <br />can be moved in. A deposit can be automatically calculated for the new tenant moving in based on a criteria <br />table Santa Ana will have the option of setting -up. A deposit bill can then be generated and given to the new <br />tenant. The new tenant can then make a payment for the deposit due. <br />2. How to correct if deposit amount is incorrect? <br />S &S Response: If a deposit amount is incorrect, a user can make the appropriate changes as required through <br />a specific workflow or directly through a maintenance table. In both instances, an audit trail is maintained <br />detailing such things as the user id, date, and time the chanec was made. <br />3. How would we correct if customer has wrong type of flat rate services on property service? <br />S &S Response: Through a specific workflow, users will have the ability to modify the incorrect flat rate <br />service associated with the account. The workflow will maintain a detailed audit trail capturing such things as <br />the user id, date, and time the change was made. <br />4. How would we correct if customer has wrong water service or wrong meter? <br />Lawson Software — Confidential <br />