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S &S Response: Through a specific workflow, a user would correct Ilie incorrect water service or exchange the - <br />wrong meter wvith the correct meter. '.Text. the user would process the cancel any incorrect bills and then <br />process a replacement bill. <br />5. How would we correct if customer is signed up to wrong property address? <br />S &S Response: Through a simple "void " process, the service request can be canceled. Workflow Ilistory will <br />maintain all voided service requests_ When a request is voided, the user will be navigated to notepad to <br />indicate a reason why the request is being voided. <br />6. How does the system handle a change of the register on a meter (but the meter is the same)? <br />S &S Response: This would be handled through a specific workt1ow in which the meter number - vould rernain <br />the same, but a read would be obtained. <br />7. How to correct if meter has the wrong number of dials? <br />S &S Response: Users can modify the number of dials directly through the meter inventory table. <br />8. Exemptions for charges such as a utility user tax, penalty and cut for non - payment for a date certain or <br />perpetual. <br />S&S Response: Users earl initiate "Quick Orders" which can set intelli, ent tlags and, or alerts on accounts. <br />These indicators such as "stop penalty" or "exclude from collections process" can be displayed under the Fast <br />Facts section of the main Inquiry Portal. User - defined alerts can also be displayed when an account is <br />accessed. <br />9. How does the system handle adding cities and states on mailing addresses and correcting zip codes? <br />S &S Response: In terms of validating- con-ccting mailing addresses, this can be accomplished through the <br />CASS certification process intertace. In terms of completing a mass correction, update to zip codes, this can <br />be accomplished through an enQuesta table. <br />10. Does system bill every account on Cycle even those that do not have water service? <br />S &S Response: Yes, as in the case of a refuse -only account. <br />11. Does system generate 48hr notices or turn -off work orders if there is no water consumption? <br />S &S Response: This would depend on the configuration of the "C ollections 48hr Notices'" process. Most of <br />our existing clients configure enQuesta to not produce 48hr notice hang -tags ii>r any account where the water <br />is off. <br />12. Does the system allow mass completion of work orders? <br />S &S Response: While enQuesta allows for the mass creation of work orders, the mass completion of work <br />orders needs to be handled through either interface tables or Web Services. <br />13. When a manual bill gets generated, what happens to the charges when the regular billing gets processed? <br />S &S Response: In enQuesta there are two ways for ``manual" bills to be produced. <br />a. In the 1st situation, the bill would merely be a `what -if' situation. In other words, if the reading-, we <br />received was "X," then the total bill would be "X." (A specially marked bill could be printed in this <br />case). For this situation, no cbarges are recorded on the system, however you have been able to give <br />the customer the expected charges, and you can receive cash on the account. <br />b. In the 2nd situation, if a bill gets produced manually through the adjustment process, then the bill is <br />posted to the system and the account can have a "status" bill produced for the customer. This <br />Lawson Software - Confidential <br />