INFOR (US) INC. (FORMERLY LAWSON SOFTWARE) 2 - 2008

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Training StrategylPlan Answer the following questions with regard to your training strategy /plan highlighting the role of RWD Technologies. Proiect Team Training 1) At what point during the implementation will the project team be trained? Lawson Response: The Lawson functional project team is trained during the Planning Phase of the project, as one of the first team project tasks. The training will allow the team to receive "hands on" experience with Lawson to criable to move directly into the design and configuration of the system following the training. The optimums length of training is based upon the overall project implementation scope, and the task responsibilities ot'core project team members. For example, the City Project. Team member responsible for Accounts Payable may attend a portion of the General Ledger and Purchasing classes, in addition to the Accounts Payable and Invoice Matching classes. Cash Ledger may also be this part of this person's responsibility as well, and that class would be included. An education plan is developed in the first month of the project by the Lawson and City Project Managers that will define who should attend each class, based upon their role on the project with "Required" and "Optional" classes defined for each attendee. Since Lawson uses a "just in time" model for its training, there are select classes (e_-.. LBI workshop, Design Studio, Process Flows) that are conducted during the Design phase, to allow the participants to apply their newly acquired skills. "knowledge unmediately following the conclusion of the class. S &S Response: Project Teats training takes place just prior to the Business Process Analysis activities. 2) What is your budget for project team training? How many City staff will be trained? How many hours worth of training will they receive? Lawson Response: 1..awson's budget for project team training is 768 hours as detailed in the table below. Please refer to the table in the response to question (2) and question (3) below. The private training *, classes will accommodate up to 12 participants. Total City staff to be trained will depend upon the role(s) each staff member will play on the project and their need - desire to cross -train on additional product modules. S &S Response: Systems & Software has budgeted 320 hours for training„* activities, which includes training planning, preparation and delivery. Actual training hours will be determined during the planning process, at which time an analysis of each training participant is conducted to determine the appropriate curriculum enrollment necessary to support their job responsibility. Lawson Software - Confidential 33 production system to replicate most normal work activities for the purposes of evaluating and verifying that the software, hardware, conve.sions, and opemtiomal processes uiil , °_ipport your business °seeds �.vhen the sNsteni moves into production. This teslin�� period will also t used to vaklldate that trained end users lh�ive -chie-�cd the ability to pert6rm work in enQuesta. This Simulation can be thought of as a drv- run or dress rehearsal of the actual Go Li -e. This will include a simulation of conversion activities, business processes, balancing, and interface transactions. Go Go Live indicates t:te slate on which the Application SofilN,are 3i S S Live Transition operating in a production environment at the Cu,,tonler's primary place to Support of business. I3cisiness operation and daily processing are beino . performed in enQuesta. S&S will develop and c1_ecute the cutover plan, detailing all Go Live activities. S &S's Project Teatn will be onsite supporting the City during the initial phase of Go Livc. SAS will them provide production critical support from its headquarters in Vermont, followed by a transition to Support, whereby support transitions from the Project Team to the S &S Help Desk. Training StrategylPlan Answer the following questions with regard to your training strategy /plan highlighting the role of RWD Technologies. Proiect Team Training 1) At what point during the implementation will the project team be trained? Lawson Response: The Lawson functional project team is trained during the Planning Phase of the project, as one of the first team project tasks. The training will allow the team to receive "hands on" experience with Lawson to criable to move directly into the design and configuration of the system following the training. The optimums length of training is based upon the overall project implementation scope, and the task responsibilities ot'core project team members. For example, the City Project. Team member responsible for Accounts Payable may attend a portion of the General Ledger and Purchasing classes, in addition to the Accounts Payable and Invoice Matching classes. Cash Ledger may also be this part of this person's responsibility as well, and that class would be included. An education plan is developed in the first month of the project by the Lawson and City Project Managers that will define who should attend each class, based upon their role on the project with "Required" and "Optional" classes defined for each attendee. Since Lawson uses a "just in time" model for its training, there are select classes (e_-.. LBI workshop, Design Studio, Process Flows) that are conducted during the Design phase, to allow the participants to apply their newly acquired skills. "knowledge unmediately following the conclusion of the class. S &S Response: Project Teats training takes place just prior to the Business Process Analysis activities. 2) What is your budget for project team training? How many City staff will be trained? How many hours worth of training will they receive? Lawson Response: 1..awson's budget for project team training is 768 hours as detailed in the table below. Please refer to the table in the response to question (2) and question (3) below. The private training *, classes will accommodate up to 12 participants. Total City staff to be trained will depend upon the role(s) each staff member will play on the project and their need - desire to cross -train on additional product modules. S &S Response: Systems & Software has budgeted 320 hours for training„* activities, which includes training planning, preparation and delivery. Actual training hours will be determined during the planning process, at which time an analysis of each training participant is conducted to determine the appropriate curriculum enrollment necessary to support their job responsibility. Lawson Software - Confidential 33