INFOR (US) INC. (FORMERLY LAWSON SOFTWARE) 2 - 2008

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Fxcctttit-c .St)onsor The role of the Executive Sponsor is to direct the project toward tie desired business results. This person nrionitors and communicates project performance and issue resolution. The Spon,or serves as a liaison bellecn the project decision team and project manager. ( "Ore C ompetencies include: • Business leadership • Managing overall project vision • Conflict resolution I'rcl CCI 11111717"(W 1PIYr'(VI Lt 00C I.0 (VI ('UOrddtl�liot') Tire role of the Project Manager is (in cooperation with the Lawson Project Manager) to coordinate and in(curate project task,,. The City will be required to assign a Project Manager to this, project `This individual will direct the implementation according to schedules and budgets as well as measure and analyze project performance. The Project Manager will assist in determining resource requirements and facilitate issue resolution. The Project Manager's core competencies are: • Overall project leadership • Team building • Conflict resolution • Change Management (unless assigned to another Project Tearn inember) • The Project Manager 7s expected to: • Manage multidisciplinary tasks • Plan and allocate resources • Interface with project team and sponsors Fttwcliowal Team Leans I'rocittel 0tivners (Stthicel .1-Iulter E)cm,vts - .S.,f9F The responsibilities of the Functional Team Leads are to snake configuration and business process design decisions on behalf of the City. The Functional Team Leads will also service as Product Owners (Subject Matter Experts -SMF). The responsibilities of a Product Owner (SMF) are to complete project tasks and communicate and resolve issues. They lead in the development and testing of procedures and policies. Product Ovaners will provide testing and documentation of functionality and provide assistance and training to end - users. Core competencies include: • Specialist for current systems • Empowered to make system configuration and business process design decisions on behalf of the Citv • Business understanding • Identification of issues Fwd Usc it7 These members are usually introduced during the set up and testing phase. They provide support to work team members and assist with system testing. Core competencies include: • Business understandini, • Specialization on current systems Technolovy (IT) If ou_k T_U717 'The IT Work Team is responsible for the completion of all tasks relating to hardware, software installation, programming and overall technical and system related issues. Members ol'the IT Work Team include: Lawson Software — Confidential 36