INFOR (US) INC. (FORMERLY LAWSON SOFTWARE) 2 - 2008

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— General knowledge of Microsoft NVord — General knowledge of Microsoft Excel — 6eneral knowledge of Internet Explorer — Use of a nnou.se 5) Is project team training expected to take place on -site or off -site? Who will conduct the project team training? Lawson Response: Functional project team training will take place onsite. The Lawson consultants assigned to the project will provide this training. Due to the close proximity of the Lawson local office, the City may also choose to conduct their private ftunetional training at the Lawson office in Irvine in order to provide the City staff with the opportunity to begin training while the system is heing it, soalled at the City. The oii =site technical training that has been proposed will be conducted oft =site at the Lawson office. It is our intention to conduct this training as a public class at the Lawson office in Irvine to allow for strict control of the training environnnent to maximize learning and interact with other clients. Lawson has included the class cost oft participants to attend this training. Travel expenses for the City participants to attend this training are not included in Lawaon's fixed fee pricing. All I..awson training, including technical training will be conducted by Lawson consultants. S &S Response: Proiect teann training will take place at the client's training facility and will be conducted by the Systems & Software Training Lead and/or Business Lead. End -User Training 6) What will your role be in creating end -user training material? Lawson Response: Response is detailed in (9) below. S &S Response: Systems & Software's end user training program will utilize standard training materials, which is managed by an Instructional Designer. 7) What will your role be in creating customized documentationihelp? Lawson Response: Response is detailed in (9) below. S &S Response: Customized documentation is considered out of scope for this proposal. 8) What will your role be in teaching end -user training classes? Lawson Response: Response is detailed in (9) beloti,. S &S Response: Systems & Software's lead trainer is responsible for delivering all end user training. In some cases, Systems & Software tnav augnnernt training delivery with SMEs. 9) Please describe any assumptions /limitations on your answers to the above. Lawson Response: Lawson assumes the City will be responsible for the creation of End User training material, customized documentation; help. and the delivery of End User training classes. Lawson will provide a Train the Trainer workshop to the City's trainers and has included that task as a milestone deliverable. Lawson has estimated the workshop as 40 hours in duration. The 40 hours are divided arnon.2 the 3 product suites. The End User training schedule will be developed during the project by the City, with assistance from Lawson. The duration of the Eric[ User Training will be determined by the City's specific configuration and the number of End Users to be trained. End User training is typically delivered by our clients in a module format, with the duration of each module about 2 hours. End User documentation and Customized help will be based upon the scenarios provided by the City and tine script templates provided by Lawson that will be used during the Conference Room Pilot prototype testing and System Testing activities of the project. 'These scripts include screen shots of the configured system that will becorne the basis of the End User training materials. Lawson Software — Confidential 38