Laserfiche WebLink
LAWSN <br />Role City <br />Role Systems & Software <br />Process Owner(s) <br />enQuesta Business Lead(s) <br />City Technical Lead <br />enQuesta Operational Lead <br />City Technical Experts <br />enQuesta Operational Lead, Database Administrator <br />Key Users <br />enQuesta Business Lead(s) and Implementation <br />Consultant(s) <br />End Users <br />enQuesta Business Lead (s) Implementation <br />Consultant(s) and Trainers <br />System Operators <br />enQuesta Operational Lead, Database Administrator <br />Programmers /Analysts <br />enQuesta Programmers <br />City enQuesta Security Officer <br />enQuesta Operational Lead <br />Key Assumptions: <br />(1) Both full and part-time team members assigned to the Project by the City will be thoroughly <br />knowledgeable about the current business practices in their respective areas and capable of performing <br />their appropriate Project roles as described in Appendix A- Roles & Responsibilities of this SOW. <br />(2) The City core project team resources will be assigned to the project in accordance with the requirements <br />outlined above. Any anticipated changes to the core team must be communicated to the steering <br />committee within [five] working days, which will provide sufficient time for the team to evaluate the <br />impact of any core team replacement on the project's schedule and cost. <br />(3) The City core project team members must be suitably knowledgeable in their area of responsibility and <br />must be regarded by the organization as experts in their field. <br />(4) Additionally, it is anticipated that any support from other City personnel and resources will be available <br />to the project team as needed according to the work plan and resource plan (infrastructure, network, <br />desktop support, web -based programming) when required and will not detrimentally impact the project <br />timeline. <br />(5) The estimates for user involvement in the Project does not include the time that will be required to attend <br />demonstrations of the system, end user training, and data cleansing. <br />(6) The City and Lawson are committed to achieving the scheduled dates for project deliverables published <br />at the start of each phase. The City and Lawson recognize the importance of completing project tasks in <br />order to meet the scheduled dates. The staffing requirements provided in the Roles and Responsibilities <br />section are intended to be estimates. Actual staffing requirements to complete designated tasks for both <br />parties may vary from the estimates. In all cases, the staffing required to complete deliverables defined <br />in the Project Responsibility Matrix as of the agreed upon target dates will take precedence over the <br />staffing estimates. Failure to meet project deadlines that cause a delay to the project will be addressed <br />using the Project Change Control Procedure described in Section 10. <br />(7) The City will promptly replace any key City staff or project team members who become unavailable to <br />the project team for any reason, and included an appropriate transition period where possible. Any <br />delay to the project due to key City staff or City project team turnover will be addressed using the Project <br />Change Control Procedures described in Section 10 <br />(8) It is expected that the City Project Manager and City personnel assigned to the project will be <br />empowered to make decisions for the City which include, but are not limited to, decisions related to the <br />system design, business processes and configurations and project change order requests. The City <br />Project Manager will identify the level of decision making authority for each of the City Project Team <br />members. Should escalation of an issue need to be made beyond the City Project Team and the City <br />SOW- SantaAna- 12Feb08 vFinal v2.doc Confidential <br />