INFOR (US) INC. (FORMERLY LAWSON SOFTWARE) 2 - 2008

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LAWS4►N Project Manager, as soon as reasonably practical but not longer than a five (5) business day turnaround on resolution will be required, unless otherwise requested and agreed upon by the City and Lawson or unless Board approval is required, in which case the decision or change order request will be considered at the next available Board meeting. The City will be financially responsible for the cost of any rework due to the City's delay of any decision or change order request. (9) Lawson assumes that the City will provide appropriate office facilities to all full -time and part-time team members assigned to the Lawson and enQuesta core Project teams as may be required from time to time. This includes, but is not limited to, office space, work desks, networked computers, Microsoft Office productivity tools, team meeting rooms, networked printers, photocopier, telephones, stationery, whiteboards, and internet and VPN connection and so on in order to facilitate the effectiveness of the Project team. (10)Lawson's personnel will have access to the office facilities at all times, as dictated by the City's reasonable security restrictions. (11)Key Personnel shall mean the Lawson Project Manager and the Lawson lead Application Consultants. Lawson will use commercially reasonable efforts to minimize or eliminate changes to Key Personnel. Except as provided in this Section, the City's prior written approval will be required before Lawson can make changes to such Key Personnel. Lawson may remove Key Personnel for disciplinary reasons, at Lawson's sole discretion. Lawson may also remove Key Personnel from the City's project if the Services of any Key Personnel become unavailable to Lawson for reasons beyond Lawson's control (which include, but are not limited to, termination of employment, vacation, leave of absence, or bona fide promotion). The City acknowledges that Lawson is responsible for the performance of the Lawson project team and has the right to make such changes as are necessary to complete its obligations under this SOW. (12)The City reserves the right to approve key Lawson team - members assigned to the project. If any member of the Lawson Team is deficient in completing its duties, the City will notify Lawson and Lawson agrees to replace that person with a person of similar training and experience and to ensure that the new Lawson Member is fully updated on the Project without causing material delays in the Project schedule. Further, Lawson will provide a no cost transition period of a maximum of forty (40) hours if Lawson removes a Lawson Person identified as a Key Personnel. If that Lawson Person is the Lawson Project Manager then Lawson will provide a maximum eighty (80) hour no -cost transition period. 4. Project Schedule and Plans 4.1 Project Staging (1) The combined Lawson project and S &S project will be 14 months in length. (2) Project Initiation for the Lawson project will begin on or about March 10, 2008 and conclude on or about April 30, 2008. (3) The Financials Phase will begin on or about May 1, 2008 and conclude on or about March 31, 2009. (4) The Procurement Phase will begin on or about June 1, 2008 and conclude on or about March 31, 2009. (5) The HCM Phase will begin on or about May 1, 2008 and conclude on or about March 31, 2009. (6) The enQuesta project will be 9 months in length. It will begin on or about May 1, 2008 and conclude on or about March 31, 2009. In all cases, the Final Project Plan agreed upon by the City, Lawson and Subcontractor will determine the final project phase timeline. SOW- SantaAna- 12Feb08 vFinal v2.doc Confidential 10