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6. Complainants must initially file and exhaust L~NIA grant recipient/hearing procedures prior to appealing to the State except where the State determines that the LWIA grant recipient's procedures are not in compliance with the State's procedures. Procedures for Handling Complaints of :he LWfA Level A. Receipt of Complaints Pursuant to the WIA regulations found at 20 toRonduclt hea6 ngs0 and eesolve administrative entities have the responsibrlr y complaints made by individuals about the adminientt Ioandfemploye srtotwh chvthe "LWIA bevel"encompasses LWIA admrnistrative Y administrative entity has delegated the co sPaaisi reSOlc~ionect on with WIA programs comprise the guidelines for resolving issue operated by the Santa Ana LWIA including im °osit on of sanctioansttaken by the actions, such as audit disallowances or the p Governor with respect to audit findings, investigations or monitoring reports. Form and Filing of Complaint Official filing date of the complaint is the daneatLW ArEqualoEmploymentceived. The filing of the complaint with the Santa A Opportunity Offrcer shat! be considdea d;aThercomplaint must bean wating and decision must be issued within 60 y must be signed and dated. The complaint should also contain the following information: a b. Full name, telephone number, if any, and mailing address of the complainant; Fu11 name, telephone. number, and involved (respondent); mailing address of the agency c. Clear and concise statement of facts including dates constituting alleged violation; d, What provisions under the Act, regulations, grant or other agreements under the Act, are believed to have been violated; e. Remedy sought by the complainant: and f, If the complainant is a private or public, entity orbcoap i r authoazed bya natural person, the filing of the complaint mus Y the governing body of such entity or corporation. 8 25N-50