ORANGE, COUNTY OF - 2008 - Laserfiche WebLink

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ATTACHMENT G TRAINING Contractor shall provide unlimited training, new user training, and refresher training to all County users as an included cost of service throughout the lifetime of the Contract. Contractor recommends a web-enabled computer and telephone to accomplish the training. Training can begin within two (2) to four (4) weeks of Contract execution. Contractor will train as many users as the County deems fit, at all levels of staff and management that will be using the service. Initial training for Technical Training (System Administrators) and End Users typically is performed in a ninety (90) minute training session. Sessions can seat up-to 25 participants per session. For on-site training. the County provides a central site for training. The number of users can be adjusted at the County's request. Contractor shall provide a Train-the- Trainer model at County's request. Contractor shall provide refresher training on-site or via web-access training. at the County's preference. Typically, refresher and new user training is requested by the County annually, and the County may request it at any time, as many times as preferred. Additionally, online help menus and refresher Flash videos are available on the service as well. Contractor shall provide the following documentation to County: I. End Users - User Guides, Send-A-Message Cheat Sheet, and Dial-In messaging card. 2. System Administratorsfl'echnical - All items above, plus the following items: User Management Guide, County Best Practices Guidelines, Introduction Letters, and other Forms, Data Reference Guide and Upload Reference Guide. 3. Train the Trainer Users - All items above minus the Data Reference Guide, plus the following items: Trainer Script for Presentation, Trainer's handbook, Trainer's Guide to Best Practices. Con.... NIOOOOO9i8O 40 JI15108