FARMER'S FRIDGE (ROMAINE EMPIRE, INC.)

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associated with installation and/or removal. Contractor shall provide at no additional cost to City, all transportation, labor, and supervision over the packing/unpacking and installation of machines. City will coordinate with Contractor prior to shipment of machine(s). Note: Several City buildings have machines above the first floor without elevators, and some locations may not have loading docks. E. Contractor shall connect (all) machine(s) and make sure it is/they are in working order, City will furnish utility hook-ups ready for connections. F. Contractor has the right to terminate this Contract upon thirty(30) day's written notice to City if the minimum monthly gross sales is not met. VII. MAINTENANCE A. Maintenance shall include but not be limited to servicing and cleaning of all refrigerated vending machine(s). B. Refrigerated vending machine(s)shall be maintained in a sanity and hygienic standard and meet all State and Local.Health Code regulations. C. Contractor shall provide a schedule of routine maintenance/cleaning for (all) refrigerated vending machine(s). VIII. SERvicE HOURS A. Contractor shall maintain a telephone,email,and text answering system,which,at a minimum, provides eight(8)hour a day,five(5)day week coverage from the hours of 9:30 am CT to 5:30 pm CT, and ensures the ability to contact Contractor for evening service projects. B. Contractor shall perform services during City's regular hours of operations, except under special conditions requiring a vacant building and/or after hours/weekend projects pending stock discussions with Contractor's sales team. C. Contractor shall respond within twenty-four(24)hours from the time a call,email,or text has been placed, or if placed on a weekend,on the next business day. D. Contractor will stock each vending machine subject to this Contract based on demand and freshness. Contractor's smart vending machines manage inventory via their proprietary algorithm which maintains adequate stocking levels and limits waste at each unit. E. Contractor will stock each vending machine subject to this Contract based on demand and freshness. Contractor's smart vending machines manage inventory via their proprietary algorithm which maintains adequate stocking levels and limits waste at each unit. F. Contractor shall respond as soon as possible to any emergency calls(not restocking). G. Some City facilities are twenty-four(24)hour operations,special arrangements shall be made between Contractor and City Site Coordinator. IX. REFUNDS A. Contractor shall provide a refund to individuals who claim to have lost money due to refrigerated vending machine(s)malfunction. B. If a City facility has multiple refrigerated vending machines located throughout the facility, then a refund shall be established at the location where the claim takes place. X. REPORTS A. Contractor shall provide a monthly detailed report to the Public Work Agency's Facilities Division by the fifteenth(15') day of each month for the previous month's transactions. B. The monthly report must include, but not limited to the gross sales by each vending machine and the number of products sold. City of Santa Ana Page 19 of 24 MA-01 7-23 0114 45 Refrigerated Yenning Maclaine Services Fide No.2436104 Farmer's Fridge