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Proposal for Parking Citation Services City of Santa Ana - November 5. 2008 <br />the delinquent notice. The hold will occur after the violator has failed to respond to the <br />delinquent notice and any grace periods requested by CITY has expired. <br />Communications for DMV HOLDS AND RELEASES are provided gaqL usually <br />every thirty minutes we update DMV. Special conditions will also provided in the <br />event the violator needs to have immediate action with the DMV for a Hold/ Release. In <br />the event CITY accepts payment, voids or any other type of transaction using our on- <br />line system — the DMV RELEASE would be taken care of automatically without the need <br />to make special contact with our office staff. <br />Phoenix Group will notify DMV in the event of any changes or partial payments to the <br />citation. PHOENIX GROUP staff will correct all error reports from citations that have <br />attempted to be sent or released from the DMV and rejected. <br />The Department of Motor Vehicles will acknowledge the request for registration hold <br />and subsequent payments through the use of CITY'S identifier number (PARC). The <br />DMV will forward the net monthly revenue directly to CITY and concurrently forward a <br />monthly the Payment detail to PHOENIX GROUP via the Internet. This process is <br />completed as soon as the DMV notifies PHOENIX GROUP that the file is ready to pick <br />up. <br />REGISTERED OWNER OR RESPONSIBLE PARTY <br />Occasionally a Notice will be returned due to a bad address or change in responsible <br />party. This could be a Rental Car, or Mail returned undeliverable. Phoenix Group will <br />make the necessary corrections by entering the new name and address — AND maintain <br />the OLD name and address. In addition, the source of the name and address is also <br />maintained. For example, if the name and address came from a Rental Car Agency, <br />the source would be "Rental ". If CITY wanted to see /view the original name and <br />address, the information would be available. The new name and address is now ready <br />for a letter or second notice. The system will automatically generate a second notice if <br />the name and address changes with the last status of NOTICE SENT. <br />22 <br />