PHOENIX GROUP INFORMATION SYSTEMS 4 - 2008

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Proposal for Parking Citation Services City of Santa Ana — November 12008 Our first effort is to ensure the integrity of the citation data, then to expedite the process of obtaining the current owner registration information, then follow up with Notice of Delinquent Parking Violation which will notify the registered owner of the violation. To achieve the maximum collection rate possible, the process requires an organized tracking mechanism providing constant communication with the California Department of Motor Vehicles as with EVERY state. The process for tracking the requested information is an automatic feature provided by the W //VC /7"e system. Communication with the Out -of -State DMV is done continually with at least once a month communication with each state. Should the state return the request without an owner, the system will indicate that an attempt has been made. This will provide the ability to follow -up and make a second (or third) request for registered owner data. Prior to making another request, the citation may be returned to CITY for research on the license plate, citation date, or other pertinent information necessary to obtain the owner information. 2.07 Mailing Address Phoenix Group will mail the delinquent notices to the registered owner as provided by the DMV. Mail is then picked up from to a `pre - established' post office box locally in Santa Ana. The mail is generated to reflect CITY's return address as: City of Santa Ana C/o Parking Citation Service Center Post Office Box 11923 Santa Ana, CA 92711 2.08 Notice -of- Delinquent Parking Violation The Delinquent Notice (form) complies with specifics to the California Vehicle Code handbook, and any requirements that may be established through in legislation. Additionally with the on -line remote capabilities, a notice is cancelled 24