PHOENIX GROUP INFORMATION SYSTEMS 4 - 2008

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Proposal for Parking Citation Services City of Santa Ana — November 5, 2008 The on -line inquiry will provide all the data and detail of each notice (by Citation number). If the client has the on -line inquiry capability, the notice data may be viewed on line. LEASING AND RENTAL AGENCIES — Rental agencies have 30 days to inform the Agency with the name and address of the leasee or renter. Phoenix Group updates the Name and Address information and sends a second notice. SECOND NOTICES - Second notices are sent for citations that are returned due to a change of address, rented or leased vehicles, new registered owner information, or partial payments. For example: if a notice is sent to a leased vehicle, PHOENIX GROUP will adjust the name information and send a second notice. Second notices may also be sent for citations that go unpaid from the first notification. The prior notice will provide the time required by law to respond with payment or a request for an administrative review or hearing. The second notice would provide only the delinquent bail amount for the payment due. This is a program that CITY may begin or discontinue at any time. 2.09 Failed Delivery of Delinquent Notice FAILED DELIVERY — All notices that are returned as "Undelivered" are entered into the system. The notice process is required prior to DMV notification to place a `Registration Hold'. However, in the event the notice is returned with a change in address the new address information is entered into the system and another notice is mailed. Each entry is retained in the system for reference. This includes a notice undelivered with no change in address and a notice changed with a change in address with the date of the new notice mailed. 2.10 Custom Letters Custom letters may be generated for CITY for various reasons as an option that may be added as an option and implemented or discontinued at any time. Many of 26