Laserfiche WebLink
Proposal for Parking Citation Services City of Santa Ana — November 5, 2008 <br />our letters have been in place for several years, but several of our letters within our <br />program are new and may be modified to customize the particular needs of CITY. Most <br />letters are generated on a daily basis. Letters are generated from WINcnre (host <br />system) and may include custom letterhead if requested by CITY. All letters may be <br />viewed and printed at CITY. See Section 9 for sample letters and custom "insert" <br />comments that can be selected remotely by CITY. <br />Special letters for CITY would be: <br />1. Review Result Letters <br />2. Hearing Scheduling <br />3. Hearing Result Letters <br />4. Habitual Offender warnings, <br />5. Citations cleared without bail /penalty by the DMV, <br />6. Warning of a DMV Hold Pending, <br />7. Old backlog citations, <br />8. Warning letters. <br />PHOENIX GROUP is happy to also customize the letters by using CITY letterhead <br />(Image provided by CITY) from Parking Citation Service Center, our DBA. We want to <br />be part of CITY'S team and provide the mechanisms that provide the most effective <br />program. <br />Our remote system will also provide for the CITY to generate a letter remotely. For <br />example, if the review or hearing is entered into the remote system, the user will have <br />the option to select a letter and select the contents of the letter based on a drop down <br />list of choices. The drop down list of choices will be pre - established and the wording <br />may be approved by the CITY. CITY may add additional custom text or edit the <br />content of the letter if needed or required. The letters are generated by Phoenix <br />Group and mailed daily. The CITY would only need to select the contents. <br />27 <br />